Call Center/Phone Room Practice Coordinator

Call Center/Phone Room Practice Coordinator

The Call Center/Phone Room Practice Coordinator serves as the primary point of contact for patients and providers, delivering exceptional customer service while supporting the daily operations of a busy orthopedic practice. This role is responsible for answering and routing incoming calls, assisting patients with questions, scheduling appointments, and ensuring timely communication between patients, providers, and clinical staff.

Responsibilities

Answer and manage a high volume of incoming calls in a professional and courteous manner

Route calls and messages to appropriate providers, departments, and team members

Respond to patient inquiries regarding appointments, services, and general office information

Schedule and coordinate patient appointments for orthopedic visits, physical therapy, and MRI services

Verify appointment details and ensure accurate patient information is entered into scheduling systems

Assist with rescheduling requests, appointment confirmations, and call follow-up as needed

Communicate effectively with providers, clinical staff, and patients to support seamless patient care and office workflow

Qualifications

High School Diploma/GED required

2 years of experience in a medical office setting required

Completion of Medical Office Assistant program preferred

Healthcare management/administration certification preferred

EMR/EHR experience preferred, NextGen or Athena experience preferred

Proficiency in a windows environment with a working knowledge of Word, Outlook, and the Internet is required

Willingness to be flexible and adaptable in a complex, matrix environment

About Us

Fuel your passion for patient-centered care and elevate your medical career in our thriving physician office. Join our collaborative team, where every day brings new opportunities to make a meaningful impact on the well-being of our community.

At Tenet Physician Resources, we understand that our greatest asset is our dedicated team of professionals. That's why we offer more than a job we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

Medical, dental, vision, and life insurance

401(k) retirement savings plan with employer match

Generous paid time off

Career development and continuing education opportunities

Health savings accounts, healthcare & dependent flexible spending accounts

Employee Assistance program, Employee discount program

Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note : Eligibility for benefits may vary by location and is determined by employment status

About the Team

The Palm Beach Health Network Physician Group (PBHN), also known as Tenet Florida Physician Services (TFPS), is comprised of hospitals and care centers, a large multi-specialty physician group, various ambulatory surgery centers and outpatient diagnostic facilities spanning Palm Beach County. We are the largest healthcare network in Palm Beach County and recognized for providing the highest quality healthcare, combining leading-edge health services with patient-centric care. With the greatest longevity in the community, along with hospitals and care centers that span the entirety of Palm Beach County, more patients trust PBHN than any other in the region.

Job Info

Job Identification View phone number on click.appcast.io

Job Category Administrative Functions

Degree Level High School Diploma/GED (11 years)

Job Schedule Full time

Job Shift Day

Locations West Boca Physician Services (On-site)

Assignment Category Full Time