Service Solutions Technician

Job Purpose The Service Solutions Technician role is a temporary assignment for Certified Field Inspectors who will operate within the service department. They support customers after installation by inspecting, maintaining, and enhancing existing foundation repair and water management systems. This role blends technical service with consultative solution guidance to ensure each customer continues to receive the highest level of care. Duties and Responsibilities Execute appointments scheduled with customers Travel to customers' homes as per assigned appointments Build long‑term relationships with customers and professionally represent the company Recommend additional products and services to enhance or improve original installations or to remedy potential issues through established processes and procedures Perform annual customer maintenance visits, examining previously completed work Perform reactive service appointments, diagnose, and fix any issues Install additional products purchased by the customer as necessary Adhere to safety regulations and procedures when carrying out responsibilities Examine solutions installed by the company and determine potential warranty or non‑warranty work Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customers as required Regularly and reliably report to work on time each working day Qualifications Current Certified Field Inspector (CFI) certification 1 or more years of proven sales experience preferred but not required Construction/Home Improvement experience preferred Proven customer relations experience preferred High school diploma, GED, or equivalent experience A valid, non‑restrictive Driver's License is required Working Conditions Remote & onsite: Reporting into and working remotely from the branch location; servicing area within territory. Full‑time, nonseasonal work with pre‑qualified, high‑quality appointments—no cold‑calling required. Company vehicle and gas card provided. Base pay plus commission with no cap on earnings; average annual earnings $120,000. Benefits Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with company match, PTO after applicable waiting periods, and equity in the company. Advanced leadership training opportunities within a promote‑from‑within culture. #J-18808-Ljbffr Groundworks Operations, LLC