CUSTOMER SERVICE REPRESENTATIVE II

Salary: $20.74 - $22.66 Hourly
Location : Houston, TX
Job Type: Full Time
Job Number: 38981
Department: Houston Public Works
Opening Date: 06/10/2026
Closing Date: 6/16/2026 11:59 PM Central


POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED


Service Line/Section : Houston Water/WasteWater Operations
Reporting Location: Houston, TX
Workdays & Hours : Monday - Friday/8:00am-5:00pm*

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Supports project management and operations management in service contract compliance work for internal customers (Wastewater Treatment Plants). Research and reviews billing inquiries by using the computer and internal databases. Updates work orders, reports, records. Responds to customers' questions received over the phone, face-to-face or through the mail. Collects data and documents field investigations. Maintains and monitors
various records and reports. Uses effective communications and coordinates field crew activities; receives information from field crews and other sources via phone or e-mail. Assist Maintenance Manager with inventory of assets and operational spare parts for Wastewater Treatment Plants. Maintenance Manager in maintaining records: callouts, attendance, safety. Performs other related duties as requested.

WORKING CONDITIONS
This position is physically comfortable, the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.


This is a Department of Houston Public Works Emergency Management position at the Tier II Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
Two years of administrative or customer service-related experience. An associate's degree may be substituted
for up to two years of the experience requirement.

LICENSE REQUIREMENTS
None

PREFERENCES


Preference shall be given to applicants with experience in Wastewater Operations Maintenance.


**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications
necessary for competent discharge of the duties involved in the position applied for, such persons are among
the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6**

GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment test.



SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.



SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE 15

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at:
To view your detailed application status, please log-in to your online profile by visiting: or call View phone number on click.appcast.io.
If you need special services or accommodations View phone number on click.appcast.io (TTY 7-1-1)
If you need login assistance or technical support call View phone number on click.appcast.io.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit
01


What is the highest level of education completed?

• Less than High School diploma/GED
• High School diploma/GED
• Associate degree
• Bachelor's degree or higher

02


How many years of verifiable customer service-related or administrative experience do you have?

• No experience
• Less than 2 years of experience
• 2 years but less than 3 years
• 3 years or more

03


In which of the following administrative functions do you have knowledge or experience? (Check all that apply)

• Project Administration support (invoicing, work orders)
• Asset Management support (inventory, audits)
• Create and maintain records submitted to Texas State Regulator
• None of the above

04


Which of the following software applications are you proficient? Check all that apply:

• Word
• Excel
• InforEAM work order system or other work order system
• Outlook
• None listed above

05


Do you have a valid AND current Driver's License?

• Yes
• No
• I do not have a drivers license.

06


Do you have Wastewater Operations or Maintenance experience?

• No expereince
• I have less than 5 years' experience.
• I have 5 years or more experience.

07


Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes
• No

Required Question