Strategic Accounts Associate

B>Location: Las Vegas, NV, United States B>Job ID: 88835 Schindler’s elevators, escalators, and moving walks safely transport more than two billion people daily. As part of our team, you will enhance quality of life for communities by ensuring reliable service and creating more accessible, inclusive, and sustainable spaces. Our legacy began in 1874 and continues through modern innovation. Strategic Accounts Associate Key Responsibilities Process a fast‑paced, high volume of emailed Work Order requests submitted via third‑party systems, ensuring accurate updates and timely workflow execution. Provide courteous, friendly, and efficient customer service via telephone, email, and work order communications to both internal and external customers. Follow up on all open Work Order requests, maintaining organized tracking and ensuring efficient resolution. Serve as a priority customer concierge by coordinating with service, sales, and management teams to schedule service requests, repairs, upgrades, testing, proposals, and other customer needs submitted through third‑party systems. Coordinate with Field Staff and Strategic Account Managers to manage customer expectations by monitoring work order SLAs and communicating with customers through detailed notations. Escalate and resolve open customer concerns promptly following the Standard Escalation Procedure. Provide regular reports on open customer requests to internal and external stakeholders using Microsoft Excel. Upload sales proposals to third‑party systems on behalf of Schindler sales staff and promptly notify sales and superintendent teams of responses. Participate in customer conference calls with Strategic Account Managers and priority customers, providing updates, addressing inquiries, and supporting effective communication. Qualifications B>Minimum Education Level: High School Graduate Engineering knowledge (mechanical and electrical, print reading) Supply chain and industrialization experience Analytical competency (data mining, problem analysis; strong Excel skills) – 1‑3 years experience Strong communication and interpersonal skills Knowledge of SAP material management, design, and implementation Multiple task management and project management skills Problem‑solving skills; lean six sigma (preferred) Understanding of manufacturing process, equipment, and routing Benefits Fully vested 401(k) match up to 7% of total eligible compensation Competitive medical, dental, and vision plans – effective from first day of hire Three weeks vacation (increases with tenure), seven sick days, three floating holidays, and eight company‑observed holidays Tuition reimbursement – eligible after 6 months of service Parental leave – 100% base pay for six consecutive weeks within first year of a child’s birth or adoption Wide range of development opportunities for professional and leadership growth Compensation B>Base Salary: $37,100 – $46,100 (partial‑time hourly) Annual bonus: eligible based on performance Company Culture We value safety, integrity, customer value, quality, and people development. Join us to help shape the sustainable cities of today and tomorrow. Equal Employment Opportunity At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, color, religion, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics, health, disability, or veteran status. Any unsolicited application from recruitment agencies is deemed rejected and does not constitute an offer from an agency. #J-18808-Ljbffr Schindler Elevator Corporation