Director, Partner Success
Full-time
Mastercard
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary
Mastercard Services leverages the company’s unique data, analytics, technology, and expertise to help customers grow, optimize performance, and manage risk. It delivers solutions across areas like fraud and cybersecurity, customer acquisition and engagement, open finance, and business insights—making commerce smarter, safer, and more personalized through data driven products and advisory capabilities. One of our strategic objectives is to diversify our revenue via new distribution pathways, including through Partners. As such, we are increasing our focus around Partner Success to support the growth of both our partner and MA revenue. As Global Director, Partner Success, you will define and build Mastercard Services' global partner success strategy, creating the framework through which Partner Success Managers consistently deliver support customers to deliver value, accelerate product adoption, and drive long-term growth. Reporting to the Global Customer Success VP, this role sits at the intersection of Product, Customer Success, Sales, Marketing, and Partner Development, shaping how Mastercard scales customer outcomes through a global ecosystem of strategic partners. The role will work in deep partnership with the Partner Success Managers across the business to enable partners to successfully deliver Mastercard Services solutions at scale.
This role is for a strategic builder who thrives in making sense out of complexity and can influence across the organization to develop partner success motions into a crucial component of our value delivery approach. Role
Partner Success Strategy & Operating Model
• Own the global Partner Success vision and strategy, ensuring alignment with Services growth objectives and product priorities.
• Design and evolve the partner engagement model, including best practices in segmentation, coverage, lifecycle ownership, and digital and AI-enabled success motions.
• Establish scalable operating models that enable partners to deliver consistent customer outcomes across diverse partnership models, markets, segments, and products. Partner Lifecycle & Capability Development
• Define the end-to-end Partner Success framework, ensuring partners are equipped to drive onboarding, adoption, value realization, renewal, and expansion.
• Create standards and methodologies that drive consistency, quality, and scalability across the partner ecosystem. Adoption of strategy, operating model and frameworks
• Accountable for the adoption of this vision, operating model and frameworks to drive consistency in how Partner Success is managed at Mastercard
• Drive operating efficiency to allow our Partner Success managers to more effectively deliver partner outcomes Performance, Insights & Governance
• Create recommendations on Partner Success KPI’s, ensuring alignment on data availability/hygiene through to incentive plans to simply and accurately track progress
• Leverage customer, partner, and market insights to identify trends, risks, and opportunities, translating findings into scalable actions and operating model improvements. Cross-Functional Leadership & Growth
• Partner closely with Product, Sales, Marketing, Customer Success, and Partner Development leaders to embed Partner Success priorities into business planning, product strategy, and go-to-market execution.
• Translate product and business objectives into prioritized Partner Success initiatives, programs, and measurable outcomes.
• Shape partner-led growth motions that accelerate adoption, expand customer value, and unlock new revenue opportunities across the Services portfolio.
• Inform capacity planning and annual budget planning
• Represent Partner Success on the Partner Business Development Leadership Team, serving as the global voice of partner-delivered customer value and ecosystem performance. All About You
• Experience in customer success, product management, consulting, or related roles, with a track record of delivering measurable outcomes
• Experience working in partner-led or ecosystem models, with an understanding of indirect customer engagement
• Proven success improving retention, increasing adoption, and identifying growth opportunities with channel partners
• Collaborative, proactive leader who builds strong relationships and contributes to a high-performing culture
• Strong communication and storytelling skills, translating complexity into clear, executive-ready narratives
• Strong data fluency, with experience using analytics and AI-driven insights to inform performance and strategy
• Ability to define success metrics, interpret partner and customer signals, and translate insights into scalable actions
• Customer centric mindset with a focus on scalable, innovative solutions
• Proven ability to influence and collaborate across Product, Sales, Marketing, and Customer Success in a matrixed environment
• Excellent analytical and problem-solving capabilities with a data-driven approach Corporate Security Responsibility
Director, Partner Success
Director, Partner Success
OverviewMastercard Services leverages the company’s unique data, analytics, technology, and expertise to help customers grow, optimize performance, and manage risk. It delivers solutions across areas like fraud and cybersecurity, customer acquisition and engagement, open finance, and business insights—making commerce smarter, safer, and more personalized through data driven products and advisory capabilities. One of our strategic objectives is to diversify our revenue via new distribution pathways, including through Partners. As such, we are increasing our focus around Partner Success to support the growth of both our partner and MA revenue. As Global Director, Partner Success, you will define and build Mastercard Services' global partner success strategy, creating the framework through which Partner Success Managers consistently deliver support customers to deliver value, accelerate product adoption, and drive long-term growth. Reporting to the Global Customer Success VP, this role sits at the intersection of Product, Customer Success, Sales, Marketing, and Partner Development, shaping how Mastercard scales customer outcomes through a global ecosystem of strategic partners. The role will work in deep partnership with the Partner Success Managers across the business to enable partners to successfully deliver Mastercard Services solutions at scale.
This role is for a strategic builder who thrives in making sense out of complexity and can influence across the organization to develop partner success motions into a crucial component of our value delivery approach. Role
Partner Success Strategy & Operating Model
• Own the global Partner Success vision and strategy, ensuring alignment with Services growth objectives and product priorities.
• Design and evolve the partner engagement model, including best practices in segmentation, coverage, lifecycle ownership, and digital and AI-enabled success motions.
• Establish scalable operating models that enable partners to deliver consistent customer outcomes across diverse partnership models, markets, segments, and products. Partner Lifecycle & Capability Development
• Define the end-to-end Partner Success framework, ensuring partners are equipped to drive onboarding, adoption, value realization, renewal, and expansion.
• Create standards and methodologies that drive consistency, quality, and scalability across the partner ecosystem. Adoption of strategy, operating model and frameworks
• Accountable for the adoption of this vision, operating model and frameworks to drive consistency in how Partner Success is managed at Mastercard
• Drive operating efficiency to allow our Partner Success managers to more effectively deliver partner outcomes Performance, Insights & Governance
• Create recommendations on Partner Success KPI’s, ensuring alignment on data availability/hygiene through to incentive plans to simply and accurately track progress
• Leverage customer, partner, and market insights to identify trends, risks, and opportunities, translating findings into scalable actions and operating model improvements. Cross-Functional Leadership & Growth
• Partner closely with Product, Sales, Marketing, Customer Success, and Partner Development leaders to embed Partner Success priorities into business planning, product strategy, and go-to-market execution.
• Translate product and business objectives into prioritized Partner Success initiatives, programs, and measurable outcomes.
• Shape partner-led growth motions that accelerate adoption, expand customer value, and unlock new revenue opportunities across the Services portfolio.
• Inform capacity planning and annual budget planning
• Represent Partner Success on the Partner Business Development Leadership Team, serving as the global voice of partner-delivered customer value and ecosystem performance. All About You
• Experience in customer success, product management, consulting, or related roles, with a track record of delivering measurable outcomes
• Experience working in partner-led or ecosystem models, with an understanding of indirect customer engagement
• Proven success improving retention, increasing adoption, and identifying growth opportunities with channel partners
• Collaborative, proactive leader who builds strong relationships and contributes to a high-performing culture
• Strong communication and storytelling skills, translating complexity into clear, executive-ready narratives
• Strong data fluency, with experience using analytics and AI-driven insights to inform performance and strategy
• Ability to define success metrics, interpret partner and customer signals, and translate insights into scalable actions
• Customer centric mindset with a focus on scalable, innovative solutions
• Proven ability to influence and collaborate across Product, Sales, Marketing, and Customer Success in a matrixed environment
• Excellent analytical and problem-solving capabilities with a data-driven approach Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Vacancy posted 6 days ago
Similar jobs that could be interesting for youBased on the Director, Partner Success in United Kingdom vacancy
$132.1k - $205k
...and a global ecosystem of implementation partners, Storyblok is changing the way content... ...of growth, we are seeking an exceptional Director of Global Partners to lead partner strategy... ...growth, pipeline creation, and customer success through our worldwide ecosystem of...SuggestedFull timeLocal areaRemote workWork from homeWorldwideHome officeFlexible hoursTesla
United Kingdoma month ago- ...help shape the operating model, standards, and impact of people partnering as the business scales. Why This Role Exists... ...accountability, and differentiation across teams Identify talent risks, succession gaps, and high-potential individuals and work proactively with...SuggestedFull timeTemporary workRemote work
Paymentology
United Kingdom3 days ago - ...access to world-class connectivity. We're looking for a Partner Manager to own the commercial success of our GfW enterprise accounts: ensuring partners... ...connectivity into consumer apps, they're HR leads, IT directors, procurement teams and C-suite at enterprises deploying...SuggestedWork at officeRemote workWork from homeHome officeUnited Kingdoma month ago
£130k - £145k per year
...workflows. We are looking for a strategic Director, EMEA to lead and scale our European... ...functional GTM teams across Sales, Customer Success, Services, and Support. What You'll Do... .... Manage regional revenue targets, partnering with Account Executives to drive pipeline...SuggestedFull timeRemote workFieldguide
United Kingdoma month ago- ...greatest potential. Title and Summary Director, Workplace Experience (Regional) Overview... ...governance, and execution standards. Partner with Real Estate, P&C, Technology,... ...outcomes. Use data and KPIs to measure success and continuously improve. Identify risks...SuggestedFull timeLocal areaWorldwide
Mastercard
United Kingdom6 days ago - ...Your main goal will be to build and scale n8n’s Service Partner ecosystem across the Southern Europe region, creating a strong network... ...drives partner-sourced pipeline, revenue growth, and customer success. You’ll own the development of high-impact, long-term relationships...Full timeTemporary workLocal areaRemote work
N8n
United Kingdom19 days ago - ...performance insights. Act as a key contact for UK Microsoft partner marketing initiatives. Performance & Reporting Monitor, analyse... ...reviews. Pan-EMEA Collaboration Share UK campaign successes, insights, and best practices across the wider EMEA organisation...Contract workFixed term contractWork at office3 days per week
Insight
United Kingdom24 days ago - ...governments realize their greatest potential. Title and Summary Director, HR M&A Integration (12 Month FTC) Please note: this is a 12... ...on complex integration matters, translating deal strategy to successful team and system integration Role: • Leads the successful...Full timeFixed term contractWorldwideFlexible hours
Mastercard
United Kingdom6 days ago - ...or finishing that feature that makes everyone smile. Our customers face a lot of complexity. We’re not here to add more. – Shared Success: We believe the measure of our success is the success of our employees, customers, and communities. From local businesses to big corporations...Full timeWork at officeLocal areaRemote work
Marqeta, Inc.
United Kingdom17 days ago - ...before they do, inspire new use-cases and own the solution end to end. You'll own the number too: renewals, expansion and cross-sell. Success here means driving real revenue retention and growth for your book of business. What this looks like day to day You'll run...Full timeRemote work
ElevenLabs
United Kingdom23 days ago - ...before they do, inspire new use-cases and own the solution end to end. You'll own the number too: renewals, expansion and cross-sell. Success here means driving real revenue retention and growth for your book of business. What this looks like day to day You'll run...Full time
ElevenLabs
United Kingdom18 days ago - ...products and services that enable customers to successfully execute missions across all domains of... ...more than 13,000 top professionals, we partner with the best in industry to expand the... ...of our organization. Reporting to the Director of Human Resources, youll be a key...Permanent employmentFull timeRelocation packageFlexible hours3 days per week
GD Mission Systems
United Kingdom3 days ago - ...creative opportunities to work with them, and, where appropriate, partner with agencies and regional teams for global campaigns.... ...II. The studio has reached its greatest critical and commercial success with the free-to-play action game, Warframe® , boasting a global...Full timeTemporary workFlexible hours
Digital Extremes
United Kingdom19 days ago - ...development. We are seeking a hands-on Chief Operating Officer (COO) to partner with the local CEO in executing the future UK strategy and... ...in a fintech or digital assets business. Demonstrated success launching and scaling 0→1 products in regulated or rapidly evolving...Full timeLocal area
OKX
United Kingdom6 days ago - The Role We are looking for a tenured Account Partner to manage our existing European customers across Veeva Basics , a suite of highly... ...range growth targets. In this role, you will champion customer success by driving product adoption through maximising the value our...Full time
Veeva Systems
United Kingdom18 days ago - ...to grow our Alliances, we need a Alliance Relationship Partner Program Associate Director (ARD) who can work with Databricks to manage the Databricks... ...require some travel. Skills and attributes for success To qualify for the role you must have: Able to juggle...Contract workLocal areaImmediate startFlexible hours
- ...governments realize their greatest potential. Title and Summary Director, Sponsorships Director, Sponsorships & Partnerships -Sports/... ...deliver, including brand strength, consumer engagement, partner value, and revenue contribution. A core mandate of the role...Full timeLocal areaWorldwide
Mastercard
United Kingdom6 days ago - ...governments realize their greatest potential. Title and Summary Director, Working Capital Analysis & Supplier Acceptance, SME Europe... ...Customers in the SME supplier space on Virtual Card flows • Partner with Sales, Product, and Partnerships teams to design SME supplier...Full timeWorldwide
Mastercard
United Kingdom6 days ago - ...access to world-class connectivity. We're looking for a Partner Manager to own the commercial success of our GfW enterprise accounts: ensuring partners... ...connectivity into consumer apps, they're HR leads, IT directors, procurement teams and C-suite at enterprises deploying...Work at officeRemote workWork from homeHome office
- ...surface: talent management (performance, onboarding, L&D, succession, internal mobility), org design , engagement (recognition,... ...management), and compensation . You'll work closely with People Partners and business leaders to build things that actually work in a...Full timeShift work
ElevenLabs
United Kingdom28 days ago - ...create clarity and unblock progress across many stakeholders. A successful TPM is a force multiplier - helping teams move faster, more... ...green," and well-aligned escalations across internal teams and partners. Enable self-serve users: onboard, support, and troubleshoot...Full timeWork at officeWork from home
Wayve
United Kingdom29 days ago - ...short and long-term priorities and develop the associated engagement plan Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and...Full timeTemporary work
Dataiku
United Kingdom7 days ago - ...Associate Partner Alliance Manager - Public Sector Location: Uxbridge, Manchester or Sheffield - 3 days a week in office.... ...please presume that on this occasion, your application was not successful. A full job description will be provided upon application...Work at office3 days per week
- ...Technical Account Manager to support our growing EMEA Customer Success organization. This role will operate under the Technical... ...Contribute to the broader Technical Solutions function by partnering with Customer Success, Product, and Engineering to investigate...Full timeRemote work
Alertmedia
United Kingdom26 days ago - ...and excel together across every function. Job Summary Partner Manager – Softcat Partnership | NetApp Ready to supercharge... ...potential. If you thrive on collaboration, innovation, and driving success, join us at NetApp and let’s achieve greatness together! As...Work at officeLocal area
$200k - $300k
...empowered to do your best work. Senior Director, People M&A Equinix is the world’s... ...Market team and is the strategic partner to the business and deal teams by shaping... ...people perspective ~ Track record of successfully leading cross-functional, multi-geography...Full timeWork at officeLocal areaFlexible hours$128.7k - $247.8k
...deliver revenue and account focused marketing programs which will successfully represent the business ambitions of the whole Industry. You... ...connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and...Permanent employmentSummer holidayLocal areaFlexible hoursErnst & Young
United Kingdom20 days ago- ...the operational work behind our FCA authorisation efforts, including crypto (CASP) authorisation and our MiFID scope application. Partner with Legal, Compliance, and the UK CEO to turn regulatory requirements into governance processes, controls, documentation, and evidence...Full timeLocal area
Kraken
United Kingdom6 days ago - Your main goal will be to build and scale n8n’s Service Partner ecosystem across the Southern Europe region, creating a strong network... ...drives partner-sourced pipeline, revenue growth, and customer success. You’ll own the development of high-impact, long-term relationships...Full time
N8n
United Kingdom18 days ago - ...excel together across every function. Job Summary The Partner Solutions Architect (PSA) at NetApp is a senior technical enablement... ...and long-term partner capability across the NetApp portfolio. Success in this role is driven by partner engagement, technical...Work at officeLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director, Partner Success. Be the first to apply!
Related searches
- director of culinary United Kingdom
- director of equity and inclusion United Kingdom
- rehabilitation director United Kingdom
- dance director United Kingdom
- director talent acquisition United Kingdom
- director biology United Kingdom
- social impact director United Kingdom
- pathology director United Kingdom
- director continuous improvement United Kingdom
- director of public safety United Kingdom