Shift Supervisor
$20 - $26 per hourKrispy Kreme Doughnuts
Pay Range: $20.00 - $26.00
Listed wages are based on company-wide ranges. Actual earnings will vary based on factors such as: restaurant brand, experience, education, geography, applicable minimum wage, unit volume(s), hours worked & potential overtime pay. Overview of Position: Shift Supervisor is responsible for overseeing the entire shift and ensuring that all operation run smoothly & efficiently in a Retail, Retail with Routes and Heritage store. Principal Duties and Responsibilities:- Overseeing the proper performance of all store activities
- Training employees and ensuring that employees are working efficiently and effectively
- Maintaining adequate staff in retail and production positions
- Performing retail tasks as needed
- Performing production tasks as needed, if applicable to store type
- Ensuring customers are being cared for properly
- Ensure Production Specialists understand production schedule for the day, if applicable to store type
- Accessing the store's safe and getting change as necessary
- Ensure Krispy Kreme security & cash handling standards and procedures are met and enforced
- Locking doors and closing at night
- Conduct store tours
- Knowledgeable of Krispy Kreme history, product & current promotions
- Model exceptional customer service skills for employees
- Promote customer service oriented atmosphere in store
- Fill customer orders accurately and quickly, including products, condiments, and change
- Handle difficult customer situations professionally
- Maintain a pleasant and courteous demeanor
- Exhibit suggested selling behaviors such as: second dozens, up-selling other products, and up-selling in sizes
- Knowledge and ability to execute all store functions
- Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
- Manager's food safety certification
- Other duties as assigned
- Operate the POS system per standards identified in the Krispy Kreme Retail Specialist Workbook
- Operate other retail equipment, e.g. coffee and soda machines, in the proper manner
- Operate drive-thru equipment (POS and headsets) so as to achieve an average drive-thru time of 30-45 seconds or less
- Operate processing equipment while adhering to the company product standards identified in the Krispy Kreme
- Ensure batteries are charged for drive-thru equipment
- Operation production equipment
- Valid driver's license is required as required to drive delivery trucks
- Maintain a clean, neat uniform at all times and ensure employees are also adhering to uniform standards
- Handle products per procedures identified in the Sales Specialist Employee Training Manual
- Utilize proper cleaning techniques as identified in the Sales Specialist Employee Training Manual
- Comply with sanitation standards
- Complete a processing schedule as needed
- Must be able to perform all essential store functions
- Act as a team player through the standards identified in the Krispy Kreme Training Workbooks
- Assist in training and development of Team Members
- Handle customer and employee complaints or concerns professionally
- Assist management with staff scheduling and team-building
- Supports Managers with training of new employees
- Model company standards and policies consistently
- Model exceptional customer service skills for employees
- Assist with execution of corporate initiatives (i.e. Marketing, HR policies and procedures)
- High school diploma or equivalent , preferred
- Must be 18 years of age or older
- Must perform all related competencies outlined in the Krispy Kreme Shift Management Training Workbook
- Strong leadership, organizational, and communication skills
- Experience working with people and history of dependability
- Must have flexibility to work any day or shift as needed
- Pass a pre-employment drug screen, criminal background check
- Previous job stability preferred
- Carrying
- Lifting
- Writing
- Bending
- Walking
- Stooping
- Grasping
- Standing
- Twisting
- Mopping
- Walking
- Communicating with customers and co-workers
- Sweeping
- Packing donut boxes
- Lifting up to 75 pounds occasionally; and /or up to 25 pounds frequently, physically active
- Using hand-trucks to push/pull products, often on ramps
- Must be able to read and distinguish between products, product boxes, and labels
- The worker is subject to inside and outside environmental conditions.
- Un-air conditioned production areas may reach temperatures of 100 degrees for more than one hour.
Vacancy posted 20 hours ago
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