Mobile Care Manager

Tri-County Care

Description

Job Overview: This position carries the responsibilities of a Care Manager, with a primary focus on managing a rolling caseload. A rolling caseload provides temporary coverage to ensure families continue receiving consistent support during transitions. These transitions may occur for a variety of reasons, such as staff leave, scheduling adjustments, or when families have urgent needs requiring immediate attention. This role is designed to ensure continuity of care and responsiveness during these transitions

Requirements

Essential Responsibilities:

Reaching out within 1 business day to families to make introductions upon receiving new individuals and maintaining
an excellent rapport and relationship
Complete updates on caseload in preparation for reassignment
Working to improve family satisfaction with services as necessary
Immediately review charts to check for quality and compliance
Taking potentially non-compliant cases and bringing them to compliance before redistribution
Completing a warm transfer to the long-term Care Manager once the case is compliant and a new CM has been
identified.

Specific Knowledge, Skills, and Abilities:

Excellent interpersonal skills
Advanced ability to effectively communicate in both verbal and written manner
Computer software skills
Ability to organize, schedule, and utilize time well
Capability to analyze situations accurately and take effective action

Required Education, Experience, and Licenses:

A Bachelor's degree with two years of relevant experience, OR
A License as a Registered Nurse with two years or relevant experience, which can include any employment experience and is not limited to case management/service coordination duties, OR
A Master's degree with one year of relevant experience
MSC Service Coordinators prior to July 1, 2018 are "grandfathered" to facilitate continuity of care
Previous experience working at a Care Coordination Organization (CCO) is required

Apply

Vacancy posted 3 days ago

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