Customer Account Rep | 4X10 Shift | Full-Time (4 Days a Week)

Job Description

Job Description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. 

Are you a results-driven sales professional with a passion for customer engagement? We’re hiring  Customer Account Representatives to support inside sales programs for some of the largest brands in retail, telecommunications, and software.

In this full-time role, you’ll connect with business and residential customers via phone, resolve service concerns, retain accounts, and upsell new products and services. If you thrive in a fast-paced environment and love turning conversations into conversions, this is the opportunity for you.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

• Make outbound sales calls and respond to inbound inquiries from interested prospects
• Follow up with leads and existing customers to drive engagement and retention
• Listen actively to customer needs and provide tailored product recommendations
• Resolve service-related concerns using internal systems and cross-functional collaboration
• Accurately document customer interactions and manage account updates
• Follow client-specific scripts, policies, and compliance procedures
• Handle sensitive information with confidentiality and professionalism
• Escalate complex issues to the appropriate support teams
• Deliver first-call resolution through effective communication and problem-solving
• Stay current with program updates through training and team meetings
• Maintain consistent attendance and punctuality

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with Windows operating systems
• Highly reliable and punctual
• Strong problem-solving, negotiation, and conflict resolution skills
• Customer-focused with empathy, patience, and responsiveness
• Ability to multitask, self-manage, and adapt in a fast-paced environment
• Team-oriented with strong interpersonal skills

• 1+ year experience in customer service, inside sales, technical support, chat, or administrative roles in a contact center
• Experience in state or federal work environments