SERVICE WRITER

Service Writer

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.

Are you a driven candidate with solid experience? If so, we are looking for you! We are looking for a Service Writer who will partner with our team. The role is located at our Orlando, FL location. You will be responsible for providing quality products to our customers in a timely, cost-efficient manner.

Essential Duties and Responsibilities

• Identifies problems and services by listening to customer's description of symptoms; clarifying description of problems
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Contact fleet management companies that require authorization to start work, or require estimates before authorizing repairs to begin.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Assisting with scheduling work and issuing work to Service Technicians.
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Updates job knowledge by participating in educational opportunities; reading manufacturers'
• Communicate with parts department to determine and locate part numbers for units.
• Call customers to let them know equipment is ready to be picked up.
• Process invoices and payments for service repairs.
• Create and maintain a safe working environment.

Required Skills and Qualifications

• High school diploma or the equivalent
• Knowledge of aerial vehicles, equipment and heavy & light duty trucks a preferred.
• Previous experience in a similar role
• Professional personal appearance
• Extremely detail oriented and accurate
• Must be able to work in a fast-paced environment, set priorities, and adapt to changing work priorities
• Must be self-sufficient and driven, meeting deadlines and schedules
• General aptitude in working with common computer software (MS Office Suite, internet, etc.) to process orders. Knowledge of inventory software (M3, etc.) to process repair orders.
• Must be able to communicate effectively and professionally, both verbally and in writing.
• This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position
• Ability to work with basic mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Benefits

• 401(k) with Employer Match
• Competitive Health Care
• Dental, Vision, and Life Insurance
• Paid Vacation, Sick and Holidays
• STD/ LTD
• Partner Discounts
• Investment in Employee Development
• Tuition Reimbursement

Custom Truck One Source provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.