Primary Account Owner

Job Description

Job Description

Freight Brokerage Account Executive
Cedar Rapids, IA

ABOUT CRST
For more than 70 years, CRST has delivered on its promises to customers, growing to be one of the nation's largest privately held transportation and logistics companies. We offer one of the broadest arrays of transportation and logistics services in the industry, including truckload capacity solutions, flatbed, transportation management, dedicated services, high-value product white-glove services, and final mile home delivery.

Our nationwide team of experienced drivers and network of independent contractors and agents drives more than 200 million miles a year, powered by a large network of transportation assets, a dedicated driver support team, and state-of-the-art tools and systems. With every mile, CRST reinforces its unwavering dedication to safety, service, and value.

ABOUT CAPACITY SOLUTIONS
CRST's Capacity Solutions business connects customers with reliable transportation solutions through a nationwide network of carrier partners and transportation professionals. Our team helps customers move freight efficiently while delivering the flexibility, responsiveness, and service customers need to keep their businesses moving.

THE OPPORTUNITY
CRST is seeking a Freight Brokerage Account Executive to grow and manage customer relationships within our Capacity Solutions business. This role combines account management, business development, and transportation sales, giving you the opportunity to build long-term partnerships while helping customers solve complex freight and logistics challenges.

You'll manage an existing portfolio of accounts while identifying opportunities to grow business, develop new customer relationships, and expand transportation solutions. If you're motivated by building relationships, creating opportunities, and making a direct impact on business growth, this role offers significant opportunity for success and career advancement.

HOW YOU'LL WORK

• Location : Onsite in Cedar Rapids, IA
• Schedule : Monday-Friday (7:00 AM-4:00 PM)
• Compensation : Competitive compensation package. Additional details will be discussed with qualified candidates during the interview process.
• Incentive Eligibility : Performance-based incentive opportunity tied to account growth and business results.
• Benefits : Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, parental leave, plus additional voluntary benefits and employee discounts.

WHAT YOU'LL DO

• Account Management
  • Grow and manage a portfolio of customer accounts
  • Build strong customer relationships that drive retention and long-term growth
  • Serve as a trusted resource for customer transportation and logistics needs
• Business Development
  • Prospect and engage potential customers through phone, referrals, networking, digital outreach, and other business development activities
  • Identify opportunities to expand existing business and secure new transportation opportunities
  • Develop strategies to increase customer engagement and account growth
• Sales & Negotiation
  • Learn and assess customer needs to recommend transportation solutions
  • Negotiate and close sales opportunities that create value for both customers and CRST
  • Achieve individual sales and growth objectives
• Customer Success
  • Partner with internal teams to deliver exceptional customer experiences
  • Support efficient billing and payment processes
  • Resolve customer concerns while maintaining positive business relationships

WHAT GREAT LOOKS LIKE
A relationship-builder who enjoys connecting with people and turning conversations into long-term business partnerships. Someone who is proactive, goal-oriented, and motivated by achieving results. The ideal candidate is comfortable balancing account management with business development, identifies growth opportunities others may miss, and consistently looks for ways to help customers succeed while growing the business.

WHAT YOU BRING

• High school diploma or equivalent
• Strong communication and relationship-building skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and negotiation abilities
• Customer-facing, sales, account management, or business development experience
• Ability to collaborate effectively across teams to support customer needs

GOING THE EXTRA MILE

• Transportation, logistics, or freight brokerage experience
• Business-to-business sales experience
• Experience managing a portfolio of customer accounts
• Experience prospecting and developing new business opportunities
• Associate's or Bachelor's degree in Business, Logistics, Sales, or a related field
• CRM experience

CORE VALUES

• Safety at the Core of All We Do
• Integrity in Every Decision and Action
• Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities