Vice President of Technical Services

Leading the transformation of a unified Technical Services organization, the full-time Vice President of Technical Services will manage the entire post-sale technical journey, ensuring customer success while driving services monetization and margin contribution in a remote environment. Key Responsibilities Define and own the operating model for the Technical Services organization, integrating implementation delivery and technical account management Oversee all phases of the customer technical journey, from onboarding and implementation to ongoing advisory services Lead the Technical Account Manager function to ensure sustained product adoption and customer engagement Required Qualifications 12+ years in professional services or customer delivery, with at least 5 years in a senior leadership role managing global teams Experience building or transforming a technical services organization, integrating delivery and advisory functions Strong background in Application Security, Cybersecurity, or DevSecOps with knowledge of AppSec tooling Proven track record of managing a services P&L, including revenue and margin accountability Strong executive presence with the ability to engage with C-level stakeholders and represent the company at industry events