Senior People Technology Analyst

Job Summary The Senior People Technology Analyst is a key technical role within the JD North America People Regional Business Services model, supporting all US businesses within the JD Group. The role is responsible for supporting North American Human Resources Information Systems (primarily Workday products), technology, and strategy execution with strong systems knowledge, cross‑functional partnerships, and end‑user advocacy. Responsibilities Configure, maintain, and support multiple Workday HCM modules (Core HCM, Recruiting, Payroll, Time, and Learning). Execute business process configurations, condition rules, calculated fields, and security assignments. Troubleshoot and resolve system issues, defects, and user‑reported incidents in a timely manner. Support mass data loads (EIBs), data corrections, and system updates. Serve as a Tier2 or 3 escalation point for complex system and process issues. Analyze root causes and implement long‑term fixes versus temporary solutions. Monitor ticket trends to proactively identify systemic issues or training gaps. Identify opportunities to improve system functionality, streamline workflows, and reduce manual effort. Partner with functional teams to translate business requirements into system configurations. Support the execution of process standardization across faccias. Document and maintain standard operating procedures (SOPs). Support the implementation of automation and AI‑enabled solutions with People Technology. Identify repetitive tasks that can be automated or enhanced through technology. Maintain high standards of data accuracy and integrity within Workday. Perform data audits, reconciliations, and validation checks. Support reporting needs by building and maintaining Workday reports, dashboards, and data extracts. Participate in Workday bi‑annual release cycles (R1/R2) and execute functional testing, regression testing, and defect tracking. Validate system changes and ensure business readiness prior to deployment. Support documentation of test scripts and results. Provide day‑to‑day guidance to HR users and business stakeholders. Maintain accurate documentation for configuration, business processes, known issues, and resolutions. Stay current on Workday functionality, releases, and best practices. Other projects and duties as assigned. Qualifications Bachelor's degree in a related field and at least 5 years of related HRIS experience, or an equivalent combination of education and experience. Workday experience is strongly preferred. Experience in systems management and reporting/BI tools is required. Required Computer and/or Technical Skills Intermediate to advanced knowledge of Google Suite or Microsoft Suite, with expertise in Excel/Sheets and BI tools. Experience with Workday HCM, Security, Business Processes, Configuration, and Integrations. Experience preferred (but not required) in Workday modules such as Recruiting, Expense, Performance Management, Payroll, Benefits, and Compensation Management. Physical Demands Sit for more than 6 hours per shift. Use hands to touch, handle, feel, and type. Reach with hands and arms. Talk and/or hear. Walk or move from one location to another. Periodically may need to climb, balance, stoop, kneel, or crouch. Lift and/or move from 10 pounds occasionally. Punctuality and regular attendance consistent with company policies are required. Average work week is 40–50 hours, which may vary depending on business need. Work environment is a moderately noisy office setting. Travel may be required occasionally, likely no more than 10% of time. EEO Statement The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices. #J-18808-Ljbffr