Welcome Center Specialist | Part-Time | Acrisure Arena

Welcome Center Specialist

The Welcome Center Specialist is the first point of contact for guests at the Berger Foundation Iceplex, located at Acrisure Arena. The Welcome Center Specialist plays a key role in delivering a positive, organized, and welcoming experience. This position supports daily Iceplex operations by assisting guests, managing registrations and rentals, and supporting programs, public skating sessions, and special events. This role is ideal for a customer-focused individual who enjoys working in a fast-paced, community-oriented environment and contributing to a high-quality guest experience.

This role pays an hourly rate of $20.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until October 30, 2026.

Responsibilities

• Greet guests and provide a welcoming, professional first impression.
• Serve as a point of contact for guest questions regarding schedules, programs, and policies.
• Assist with check-in for public skating, classes, leagues, camps, and events.
• Accurately process point-of-sale transactions for admissions, registrations, rentals, retail items, and food and beverage service.
• Manage skate and equipment rentals, including sizing, intake, and return procedures.
• Communicate Iceplex policies and procedures clearly and professionally.
• Support birthday parties, special events, and in-venue programming.
• Work collaboratively with Iceplex staff, coaches, and operations teams.
• Maintain a clean, organized, and professional Welcome Center environment.
• Support food and beverage service and sales as needed.
• Monitor guest flow in and around the Iceplex and report safety concerns to a Lead or Manager.
• Follow all Iceplex policies, procedures, and safety standards.
• Attend required training sessions and staff meetings.
• Other duties as assigned.

Qualifications

• 1-2 years of customer service experience required.
• Experience working in a sports, recreation, hospitality, or entertainment environment preferred.
• Experience working in an ice rink or sports facility is a plus.
• Experience with youth sports programs is a plus.
• Comfortable handling electronic transactions.
• Strong communication and interpersonal skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Reliable, punctual, and team-oriented.
• Ability to work in a cold environment typical of an ice rink.
• Must be available to work evenings, weekends, and holidays as required.