Appointment Call Center Agent

Appointment Call Center AgentAssist patients with scheduling appointments for office visits, office procedures and diagnostic testing utilizing the practice management system.Answer incoming calls which pertain to appointment requests, task a physician etc. Answer telephone calls on multi-telephone system in a professional manner. Manages a large volume of inbound and outbound calls in a timely manner. Completes initial registration information of new patients following established policies and procedures. Obtains email address for patient for the patient portal. Updates any changes of patient’s information in computer database. De-escalates situations involving dissatisfied patients, offering patient assistance and support. Process referral requests. Research required information using available resources. Must be able to communicate with patients courteously and calmly. Maintains confidentiality of patient records. Other duties as assigned by Manager.Maintains a professional relationship and positive attitude with co-workers, patients and all M.I.N.D staff. Strives to learn more and receptive to new challenges and opportunities. Displays enthusiasm toward the work and the mission of M.I.N.D.High School Diploma or GED. (required) 1+ year experience/understanding of health insurance, appointment scheduling software and tracking. (required) 1+ year call center experience (required) 1+ year data entry (required)This job operates in a medical office facility. This role routinely uses office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Fast-paced work environment based on elective and urgent/emergent situations.This position requires the ability to sit for long periods of time, answering calls on a multi-line phone system, prolonged viewing of computer screen, writing, reading and note taking.This is a full-time in-person position. It is an 8 hour shift, Monday through Friday, varying hours between 7:30 a.m. to 4:30 p.m.