PI Case Manager Lead (Bilingual - English/Spanish)

Job Description

Job Description

Below is an ADP-ready job posting based on the uploaded job description, formatted for an external careers page while retaining the core responsibilities and qualifications.

Location: Atlanta, GA
Department: Personal Injury
Employment Type: Full-Time

At Bader Law, our mission is to stand as champions for those suffering from injury and loss. We provide access to exceptional legal and medical services that help our clients maximize their recovery—physically, financially, and emotionally.

As an Entrepreneurial Operating System (EOS) organization, we foster a culture of accountability, transparency, continuous improvement, and servant leadership. If you're passionate about leading others while making a meaningful impact, we'd love to hear from you.

Bader Law is seeking an experienced Personal Injury Case Manager Lead to provide operational leadership within an assigned attorney pod while directly managing the firm's most complex personal injury cases. This individual will mentor Case Managers, maintain quality standards, ensure exceptional client service, and partner closely with attorneys to drive efficient case progression.

The ideal candidate is an experienced leader who thrives in a fast-paced environment, leads by example, and is committed to operational excellence.

• Manage complex personal injury cases from active treatment through settlement.

• Execute attorney strategy while ensuring accurate and complete case documentation.

• Review and assist with demand package preparation prior to attorney approval.

• Conduct quality assurance reviews to ensure compliance with firm standards.

• Monitor documentation quality, workflow consistency, and client communications.

• Coach, mentor, and support Case Managers to improve performance and consistency.

• Identify case risks, workflow gaps, and opportunities to maximize case value.

• Escalate legal issues, client concerns, and operational risks to leadership.

• Collaborate with Attorneys, Client Success, Settlement Coordinators, Finance, and other departments.

• Oversee seamless transitions from Pre-Litigation to Litigation.

• Ensure cases are ready for settlement disbursement by confirming required documentation.

• Identify opportunities for client testimonials and coordinate with the Client Success team.

• Serve as the primary resource for complex case questions.

• Recommend process improvements and contribute to SOP development.

• Promote accountability, operational excellence, and consistent client service across the assigned pod.

• Fluent in both English and Spanish (written and verbal) – Required

• 5+ years of Personal Injury Case Management experience.

• Significant Pre-Litigation experience.

• Extensive knowledge of the personal injury case lifecycle.

• Experience managing complex or high-value injury cases.

• Strong understanding of quality assurance and documentation standards.

• Excellent communication, organization, and leadership skills.

• Strong analytical, problem-solving, and decision-making abilities.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficiency with Filevine or a similar case management platform.

• Previous Lead Case Manager or supervisory experience.

• Experience mentoring or coaching team members.

• Process improvement or operational leadership experience.

Success in this role means consistently delivering exceptional client service while maintaining high-quality case management across the assigned attorney pod. The Case Manager Lead strengthens team performance through mentorship, proactive quality oversight, operational excellence, and continuous process improvement.

At Bader Law , we are dedicated to fostering an environment of professional growth and cultural integrity. Here, you’ll find a firm that values collaboration, encourages career development, and provides the resources necessary to succeed. We believe that in order to provide the best legal representation for our clients, we must first invest in the well-being and success of our team. You deserve the best —and we’re here to offer that by supporting our staff through mentorship, training, and growth opportunities.

• Competitive Salary & Benefits : We offer a comprehensive benefits package, including medical and dental insurance, 401(k) plan, paid time off, and paid holidays.
• Professional Development : We believe in continuous growth—whether through mentorship, ongoing training, or opportunities to take on increasing responsibilities.
• Purpose-Driven Culture : As a firm, we are committed to standing up for those who need it most, ensuring that justice prevails for those suffering from injury and loss.
• Teamwork & Support : Work in a collaborative environment where every team member is valued and plays a key role in the firm’s success.