Sales Training & Systems Specialist (Cotino, A Storyliving by Disney Community)

Sales Training & Systems Specialist (Cotino®, A Storyliving by Disney® Community) Job ID 10157618 Location Rancho Mirage, California, United States / Palm Desert, California, United States Business Disney Experiences Date posted Aug. 27, 2026 Job Summary: At Storyliving by Disney ® , we create vibrant communities inspired by Disney storytelling, exceptional service, and imagination. As a Sales Training & Systems Specialist , you will support onboarding, training sustainment, systems integration, and operational process education for onsite sales teams. In this role, you will help equip Cast Members with the knowledge, tools, and confidence to deliver outstanding Guest experiences and support strong business performance. You will help drive consistency across the sales organization by supporting training and resources focused on sales processes, product and builder knowledge, systems, and operational standards. This is an opportunity to make a meaningful impact by helping Cast Members succeed, strengthening sales effectiveness, and contributing to experiences that reflect the unique spirit of Disney. If you are energized by continuous improvement, thrive in a collaborative environment, and are inspired by creating experiences that reflect the unique spirit of Disney, this is an opportunity to make a meaningful impact. You will report to the Manager, Training & Integration. This is a Full-time role. Responsibilities/You Will: Training & Development Support Support onboarding, training sustainment, and ongoing development for new and existing Cast Members Deliver and reinforce training on sales processes, systems, product knowledge, operational standards, and community offerings Create and maintain training resources, job aids, process documentation, and operational reference materials Facilitate role-play, scrimmage, and reinforcement activities to strengthen knowledge retention, confidence, and sales effectiveness Systems & Process Integration Support adoption of Salesforce and other sales technology platforms, including system navigation, process execution, troubleshooting, and reporting accuracy Track training completion, identify learning gaps, and communicate development needs or risks to leadership Maintain accurate training records, process documentation, and operational resources Builder & Product Knowledge Support Coordinate training and communication related to builder products, floor plans, incentives, inventory, launches, and community updates Maintain accurate product knowledge resources and partner with builders and leadership to support training, communication, and alignment around product launches, inventory updates, and community enhancements. Cross-Functional Operational Support Partner with Sales Leadership, Operations, Marketing, Training, builders, and Community teams to support alignment, operational readiness, and business priorities Support sales operations during high-volume periods, community launches, broker events, onsite activations, and major operational surges, including backup support for Event Coordinator and Sales Studio Operations Lead responsibilities Coordinate training and operational readiness for new initiatives, community activations, and evolving business needs, escalating training, operational, or process-related concerns as needed Basic Qualifications/You Have: 3+ years of experience in training, facilitation, operations support, hospitality, sales support, or a related field Strong communication, facilitation, and organizational skills, with the ability to engage diverse audiences and explain information clearly Strong connection to the Disney brand, with an understanding of Disney’s service excellence, storytelling, and Guest experience standards Proactive and resourceful, with the ability to work independently, make thoughtful decisions, and keep priorities moving with limited leadership availability Experience leading projects, initiatives, or process improvements, including coordinating partners, driving timelines, and supporting successful execution. Ability to manage multiple priorities, adapt to changing business needs, and stay effective in a fast-paced environment Comfortable learning and supporting business systems, sales technology platforms, process documentation, and operational procedures Proven ability to build collaborative relationships and partner effectively with leadership, sales, operations, training, and community teams Preferred Qualifications: Experience in luxury sales, new home sales, real estate, education, or other Guest-focused environments. Experience working for Disney or within a Disney-branded environment, with strong understanding of Disney’s service, storytelling, and Guest experience standards Experience supporting onboarding, training programs, learning sustainment, or operational integration initiatives Familiarity with Salesforce, CRM platforms, or other business systems, including system adoption, user support, and process alignment Knowledge of adult learning principles, facilitation techniques, or operational training best practices Education: Bachelor's degree or equivalent experience Additional Information: Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at (opens in new window) . The hiring range for this position in Rancho Mirage, CA is $83,000 to $111,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. Follow Storyliving by Disney on Instagram (opens in new window) Read Storyliving by Disney Employee Stories (opens in new window) Learn more on the Storyliving by Disney Facebook Page (opens in new window) Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world‑class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Disney Destinations, LLC , which is part of a business we call Disney Experiences . Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world. Disability Accommodation for Employment Applications The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs . We will only respond to those requests that are related to the accessibility of the online application system due to a disability. Sign up to receive new job alerts and company information based on your preferences. #J-18808-Ljbffr The Walt Disney Company