Laboratory Client Services Representative

Job Description

Job Description

Laboratory Client Services Representative

Kelly® is hiring a Laboratory Customer Care Representative to support a growing laboratory organization.

Job Details:

• Target pay rate: $25 - $30/hour
• Tuesday – Saturday
  • Tue-Fri: 8:30 AM – 5:00 PM
  • Sat: 7:30 AM – 4:00 PM
• Location: Irvine, CA

Are you a customer-focused professional who thrives in a fast-paced, detail-oriented environment? We’re looking for someone with strong customer service or inside sales experience who can confidently manage client inquiries, solve problems, and coordinate across multiple teams.

Previous customer service experience within a highly regulated industry, laboratory diagnostics, capital equipment, or medical device company is a plus, but not required. 

What You’ll Do

• As a Customer Care Representative I, you’ll serve as a key point of contact for clients, patients, Sales Representatives, and internal departments.
• You’ll provide responsive, professional support while helping resolve customer needs and maintaining accurate documentation within a regulated laboratory environment.
• Deliver exceptional customer service and build strong relationships with clients, patients, and Sales team members
• Manage a high volume of inbound and outbound phone calls and emails
• Respond promptly and professionally to inquiries received by phone, email, and fax
• Research and resolve questions and concerns from clients and Sales Representatives
• Assist with routine held specimens and Additional Information Required cases
• Communicate case rejections to the Sales team through Salesforce
• Distribute patient reports to appropriate facilities
• Provide report summaries to clients upon request
• Generate corrected, amended, and addended reports and complete necessary follow-up
• Accurately document client interactions in Salesforce and the Laboratory Information System (LIS)
• Collaborate with internal teams to resolve customer needs and deliver a positive customer experience
• Perform additional duties as assigned

What We’re Looking For

• Previous customer service or inside sales experience
• Experience working in a highly regulated industry is a plus
• Customer service experience with a laboratory diagnostics, capital equipment, or medical device company is a plus
• No scientific degree or scientific background required
• Strong customer service and relationship-building skills
• Excellent verbal and written communication skills
• Strong accuracy and attention to detail
• Ability to handle a high volume of calls, emails, and competing priorities
• Ability to learn new systems, processes, and product/service information
• Ability to adapt to changing procedures, policies, and responsibilities
• Experience with Salesforce, CRM platforms, or Laboratory Information Systems (LIS) is a plus
• Bachelor’s degree preferred, but not required

Work Environment

• This position requires extensive computer and phone use, including up to eight hours of screen time per day and frequent use of a keyboard, mouse, and telephone. Occasional use of standard office equipment may also be required.
• The ideal candidate will be comfortable communicating with customers throughout the day, navigating multiple systems, multitasking, and maintaining a high level of accuracy and attention to detail.

Apply Today

• If you have a strong customer service or inside sales background and enjoy working in a fast-paced, process-driven environment, we encourage you to apply.
• Apply today to connect with a Kelly recruiter and learn more about this Customer Care Representative I opportunity.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Science & Clinical?

Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the world’s most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals-it’s the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.