Operations Support Coordinator

What is Landstar?

Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry's most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.

Location : Onsite - Rockford, IL Office

Schedule: Monday-Friday 8a-5p

Salary: $20.00 - $22.86 per hour based on experience.

What work will you perform?

In this role, you will serve as the first line of support for high-priority and critical operational issues. As an Operations Support Coordinator, you will provide guidance and education to independent Landstar agents, truck owner-operators (Business Capacity Owners or BCO's), and customers in accordance with Landstar's policies and procedures. Success in this position requires the ability to remain calm under pressure and maintain a professional demeanor while managing complex and sometimes escalated situations. Your strong problem-solving skills and independent judgment will be essential in efficiently resolving issues and delivering timely solutions.

Essential Responsibilities:

• Effectively manage inbound and outbound call and email queue to drive timely issue resolution
• Accurately complete LSIR (Landstar Service Incident Report) on all qualifying service issues
• Investigate issues to determine root cause; mediate service disputes involving agents, drivers and customers following established processes
• Counsel, educate and advise Landstar agents and drivers on best operational practices. Follow corrective action practices when necessary, creating a Service Incident follow up requiring a documented corrective plan to be approved by management
• Administer settlement adjustments: approve and issue company funds as necessary
• Must perform duties to the standards of the job description and comply with the company's policies, practices, and procedures
• High school diploma or general education degree

Minimum Requirements and Qualifications

• High school diploma or general education degree
• One year of administrative customer support experience

Preferred Requirements and Qualifications

• One year of experience handling inbound calls
• 6 months of logistics experience

Knowledge, Skills, and Abilities:

• Flexibility to work Saturday and holiday rotations as scheduled
• Professional team collaboration, accepting and delivering constructive feedback
• Achieve S.M.A.R.T. goals set forth by management for performance and quality control purposes
• Basic geographical knowledge of North America.
• Effective communication skills in all modes, ability to retain and relay important information.
• Strong organizational and time management ability including researching, documenting, renegotiating, and decision-making skills.
• Ability to work in a fast-paced, constantly evolving environment.
• Handle high volume calls while multi-tasking with other forms of communication
• Working knowledge of Microsoft Word and Excel.

**This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to View email address on click.appcast.io.

Privacy Policy Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.