operations manager

Work Schedule

Monday – Friday | 7:00 AM – 5:00 PM
(Flexibility required based on business needs)

Join Transport Refrigeration, Inc.

Transport Refrigeration, Inc. is a locally owned and rapidly growing Thermo King dealership that has proudly served the trucking and transportation industry since 1964. We specialize in transport temperature control equipment and provide industry-leading service and support.

We are currently looking for an experienced  Operations Manager  to lead our Rockford, IL location. If you thrive in a fast-paced environment, enjoy leading teams, and have experience in service or parts operations within the truck, trailer, heavy equipment, or agricultural industries — we want to hear from you.

What You’ll Do

As the Operations Manager, you will oversee the daily operations of our Service and Parts departments while helping drive growth, productivity, and customer satisfaction.

Key Responsibilities

Lead, mentor, and develop associates
Manage daily Service and Parts operations
Monitor productivity and key performance indicators (KPIs)
Interview , Hire, onboard, and train new associates
Conduct performance reviews and coaching
Ensure workplace safety and OSHA compliance
Build and maintain strong customer relationships
Lead weekly staff and shop meetings
Manage schedules, timecards, and on-call rotations
Oversee building, grounds, and equipment maintenance
Support continuous improvement initiatives
Assist with administrative processes
Partner with the sales team to support business growth

About Transport Refrigeration, Inc.

As an authorized dealer for:

• Thermo King
• Espar Heating Systems
• Red Dot Corporation

…we provide high-quality products and service solutions to the trucking, transit, and off-highway industries.

We take pride in creating a workplace where employees can grow, succeed, and build long-term careers.

Learn more about us here:

Transport Refrigeration, Inc. is an Equal Opportunity Employer
No recruiting agencies, please.

Requirements

What We’re Looking For

Preferred Experience

✔ Experience managing Service and/or Parts departments
✔ Background in trucking, trailers, heavy equipment, or agriculture industries
✔ Strong leadership and communication skills
✔ Experience with Microsoft Office 365
✔ Safety-focused mindset
✔ Excellent organization and time management abilities

Additional Qualifications

✔ Valid driver’s license
✔ Ability to learn company software systems quickly
✔ Professional attitude and appearance
✔ Willingness to travel occasionally for training and meetings
✔ Ability to work additional hours when needed

OSHA 10, OSHA 30, or OSHA 511 certifications are a plus.

Benefits

Why Join Us?

Excellent Benefits

✅ Medical, Dental & Vision Insurance ( Multiple plan options)
✅ HSA with employer contributions
✅ Employer-Paid Life & Long-Term Disability Insurance
✅ 401(k) with Company Match
✅ PTO Accrual Starting Day One