Field Service Technician (SC)

Job Description

Job Description

Since 2018, Elevate Aircraft Seating has been enhancing the passenger experience through innovative aircraft seat design and manufacturing. With locations in California, Washington, and Germany we are guided by creativity, collaboration, and a shared commitment to quality.

We are looking for a skilled Field Service Technician to join our team in Charleston, SC. We value teamwork, inclusivity, and continuous professional development, and we offer competitive benefits along with opportunities for growth.

JOB SUMMARY

The Field Service Technician is responsible for providing on-site technical support during aircraft production. This role supports installation activities and addresses issues related to damaged or defective parts, rework pickups, cosmetic discrepancies, and customer service concerns.

The position requires strong technical judgment, effective problem-solving skills, and the ability to implement innovative solutions in real time. The Field Service Technician operates under general supervision and reports directly to the Lead Field Service Technician.

SUMMARY OF JOB DUTIES - Essential Functions (Other duties and projects may be assigned or requested.)

Reasonable accommodation may enable individuals with disabilities to perform essential functions.

• Provide on-site support during aircraft build, resolving installation issues, damaged parts, rework pickups, and cosmetic defects.
• Perform rework across receiving, BFE, factory, and flight line, ensuring compliance with company drawings and specific rework instructions.
• Replace and troubleshoot faulty electronic components and damaged parts; adjust misaligned panels and trim pieces; assist seat installation teams.
• Rework and stamp pickups for all seat classes as specified by airline and OEM customer requests.
• Handle moderately complex issues independently; escalate highly complex issues to Lead Field Service Technician.
• Sustain a high-quality level of workmanship at all times.
• Respond promptly to communication and maintain a positive rapport with OEM and airline personnel.
• Follow all company and OEM safety guidelines and operational processes.
• Submit part order requests and understand the POA/SOA process as required by both organizations.
• Coordinate daily with QA, Engineers, Product Support Managers, Technicians, and other key stakeholders.
• Attend daily stand-up/tie-in meetings as required.
• Escort guests and technicians safely within OEM facilities.
• Adhere to all ongoing training requirements, including flight line and safety courses.
• Stand in for the Lead Field Support Technician as needed.
• Perform other duties and projects as assigned or requested.
• Adhere to company policies, procedures, and ethics code.
• Maintain a safe, secure, and legal work environment, adhering to company policies.
• Contribute to team efforts by accomplishing related tasks as needed.
• Protect the confidentiality of the company’s information and products.

GENERAL QUALIFICATIONS – Education, Knowledge, and Experience

Education:

• High School Diploma or equivalent required.
• Associate degree in a related technical field preferred.

Experience:

• Minimum of 1 year of experience in aircraft service, specifically related to troubleshooting and/or repairing aircraft interiors is preferred.

Skills:

• Familiarity with commercial aircraft seating products preferred
• Basic knowledge of CMM's, drawings and other important technical documents.
• Mechanical ability with hand and power tools.
• Basic computer knowledge and familiarity with MS office applications.
• Proficient using smart phones / tablets to send emails, pictures and other applications.
• Ability to work efficiently in stressful situations.
• Follow instructions and complete jobs in a timely manner.
• Excellent customer service and communication skills, verbally and written.

Preferred Skills/Experience:

• Microsoft Office proficiency (i.e., Excel, Word, Outlook, Excel)

Other:

• Ability to manage multiple tasks and assignments concurrently, including support for more than one customer in a single day.
• Willing to travel both domestically and internationally as needed.
• Maintain a valid driver’s license and clean driving record, with the ability to obtain and maintain a valid passport.
• May be asked to work extended or irregular hours as required
• Must show proof of ability to work in the United States
• Elevate Aircraft Seating is an “at-will” employer; employment is at the mutual consent of both the employee and the employer, and may be terminated at will for any reason, with or without cause, at any time during employment with the Company
• As business conditions warrant a change in the operating necessities of the Company, all employees are expected to react productively, handle other essential tasks assigned now or in the future

SUPERVISION PROVIDED TO THE POSITION

• This position will work under general supervision and reports to the Lead Field Service Technician.

LEADERSHIP RESPONSIBILITY

• Handles moderately complex issues themself and refers highly complex issues to the Lead Field Service Technician.

LANGUAGE SKILLS

• Ability to communicate effectively in English, both reading and verbally.

COMPENSATION & BENEFITS
Elevate Aircraft Seating offers competitive wages and benefits to recognize employees for their work. The base pay offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Salary Range Transparency: $28 - $32 per hour

Featured Benefits:

• Generous 401(K) matching with immediate eligibility and vesting
• 3 weeks of Paid Time Off
• 12 paid holidays
• Affordable health care plans for yourself and your family
• And so much more!

Other Perks

• Potential for growth within organization
• Supportive workplace environment with a team-oriented culture