Domestic Violence Case Manager

Job Description

Job Description

Program Summary:

Our Domestic Violence Program provides comprehensive, trauma-informed services to individuals and families impacted by intimate partner violence. Through safety planning, crisis intervention, advocacy, and referrals, we empower survivors to regain stability and rebuild their lives. The Case Manager plays a vital role in supporting survivors by providing individualized case management, coordinating services, and promoting long-term safety and healing.

Position Summary:

The Domestic Violence Case Manager will play a critical role in identifying survivor needs, coordinating services, and ensuring trauma-informed support throughout the legal process. The candidate must also exercise sound judgment in knowing when to address matters on-site and when to bring concerns or emerging issues back to their supervisor for guidance and program alignment. This is a unique and impactful role designed to support survivors of domestic violence who are navigating the legal system. The Case Manager will be co-located in Erie County Family Court, working closely with our legal services partner, the Erie County Bar Association Volunteer Lawyers Project (VLP), to provide direct support and advocacy for individuals involved in Family Court proceedings.

A Day in the life as the Domestic Violence Case Manager:

• Works collaboratively with and responds to referrals from the Erie County Bar Association’s Volunteer Lawyers Project’s (ECBAVLP) Family Court Help Desk
• Attends Family Court appearances with clients and assists in navigation of the Family Court system
• Utilizes a trauma-informed and client centered approach and provides ongoing support to clients including crisis intervention, counseling, safety planning, risk and needs assessments, and coordinating resources and services
• Engages in survivor-driven case management services and assists clients in developing holistic, individualized service plans that identifies and addresses each clients’ goals and needs with a focus on self-sufficiency and meeting basic needs
• Coordinates services for clients with both internal and external resources and agencies to support progress toward individual goals and provides follow-up services to assure linkage with appropriate resources
• Assist victims with completing family offense petitions when appropriate as needed
• Maintains timely and accurate completion of data entry and reporting, including client progress notes, summary reports, and other programmatic and agency requirements
• Participates in the Crime Victim Justice Project’s monthly meetings to coordinate efforts between Haven House and the other members of the Project
• Ensures compliance with all agency policies and procedures, including but not limited to confidentiality, safety protocols, legal requirements, ethical standards, and administrative procedures
• Participates in staff meetings including supervision, trainings, and other agency requirements
• Engages in staff development to ensure continued professional growth
• Models and practices sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions
• Participates and contributes to program Quality Improvement Processes
• Utilize Agency and IT systems according to agency protocol
• Other duties as assigned

The Qualified Candidate will:

• Have a Master’s degree
• Bring at least two years of experience in the domestic violence field.
• Demonstrate a commitment to empowering domestic violence survivors using a trauma-informed, equity, and strength-based lens.
• Must be able to adapt to the professional culture and pace of the court environment.
• Be someone who can work independently with confidence and professionalism, while also demonstrating strong collaboration and communication skills with court personnel.
• Have a valid New York State driver’s license and reliable transportation for frequent travel within the community
• Model and practice sensitivity, fair treatment, and acceptance of diversity in all interpersonal interactions.
• Be proficient in Microsoft Office suite programs including Excel and ability to enter accurate information into case record management system (database).
• Strong written communication skills required
• Bi-lingual skills (Spanish-English) welcomed.

Competitive pay range of $28-$30 per hour based on a 35-hour work week.

Shift Information: Hours are Monday through Friday 8:30 am to 4:30 pm with flexibility to attend the occasional meeting or provide coverage outside of regular business hours.

CFS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment.

• Paid Time Off (PTO)
  –20 PTO Days (25 Days After Five Years of Employment)
  –14 Paid Holidays (includes 2 flex holidays)
  – Bereavement: Four Paid Days
  – Paid Jury Duty
• Employer Paid Life Insurance
• Medical, Two Plan Options
• Dental, Two Plan Options
• Vision Insurance
• Wellness Program and Incentives
• Health Savings Account (HSA) and Quarterly Employer-Contributions
• Healthcare Flexible Spending Account (FSA)
• Dependent Care FSA Retirement
• Employee Referral Bonus
• Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
• 403(b) Right Away and Employer-Contributions After Two Years

Child & Family Services is an Equal Opportunity Employer: Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.