Operations Manager

Job Description

Job Description

Position Summary:

At Triple Shift Entertainment we’re proud to embrace the core values of Spirit, Courage, Respect, Own It, and Excellence. As an Operations Manager follow these core values while chasing that “perfect game” and you will assure that the fun never stops while working in the management area.

The Operations Manager will help plan and oversee the daily operations of the venue to ensure goals and objectives are achieved. They will help the General Manager hire and train new employees, create schedules, assign work to staff members, help with performance evaluations and the disciplinary process.

Pay Range: $52- $65k/year

Responsibilities:

• Own It by maintaining and overseeing all aspects of day-to-day operations.
• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates.
• Help administer systems to reduce loss, maintain inventory control, or increase safety.
• Spirit in inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives.
• Scheduling
• Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces.
• Organize workflow and ensure that employees understand their duties or delegated tasks. Courage to monitor employee productivity and provide constructive feedback and coaching.
• Respect when receiving complaints and resolving problems.
• Oversee the handling of money and establish accountability by ensuring each register is properly funded with the correct amount of cash and close out each register to ensure all funds are accounted for.
• Monitor and supervise the timely arrival of scheduled employees.
• Ensuring that the work environment is safe, secure, and healthy.
• Ensure great customer service at all levels.
• Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company.
• Courage to pass on information from upper management to employees and vice versa.
• Training and onboarding new hires to make sure they understand their roles with Spirit
• Other duties as assigned.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Additionally, duties, responsibilities, and activities may change, or new ones may be assigned at any time as determined by the needs of Triple Shift Entertainment, LLC.

Requirements

• High school diploma or GED.
• Experience in the hospitality or customer service sector.
• Excellence in management, organizational, and planning skills.
• The ability to anticipate problems and make contingency plans.
• Great interpersonal and communication skills and a positive attitude.
• Respect to others to be flexible and approachable.
• Own It by showing proven experience as a manager or other relevant role.

401k Information:

You will be eligible to begin contributing to a 401(k) on the first of the month following your first 90 days of service and if you meet the minimum hours criteria. The minimum criteria for employee eligibility are 1) employees must be 21 years of age or older and 2) must work 250 hours in 90 days or an average of 1,000 hours in one year. Triple Shift Entertainment will match qualified 401(k) contributions as follows: $1 for $1 for the first 3% and $0.50 for $1 on the next 2% on what employee contributes to their 401(k) and you are considered fully vested immediately.

Benefits:

Please copy and paste the links below into your browser to view information on benefits offered to eligible employees-

Employee Premiums link - Benefit Premiums
Benefits Guide 2026 link - Benefits Guide 2026