Customer Service Specialist

Customer Service Representative Service With a Sales Focus Build relationships. Support clients. Grow through in-book sales. Are you a people-first professional who loves helping others while recognizing opportunities for growth? Do you thrive on building relationships and ensuring customers feel supported and valued? If so, The Cohen Agency wants to speak with you! As a Customer Service Representative, you'll deliver exceptional client support while identifying in-book sales opportunities that enhance each customer's coverage. Your blend of service excellence and proactive sales awareness will play a key role in our agency's long-term success. Why Join Us? Customer-Focused Culture Make a meaningful impact by providing trusted guidance and exceptional support. Service + Sales Growth Earn through in-book sales while upholding top-tier customer satisfaction. Licensing Support Provided This role requires a state insurance license. Not licensed yet? We offer full guidance, resources, and assistance to help you obtain it. Career Development Benefit from training, licensing help, and opportunities for advancement. Team-Oriented Atmosphere Thrive in a collaborative and supportive environment. Competitive Compensation Base salary plus performance-based incentives. What You'll Do: Deliver Top-Tier Customer Service Assist clients with billing, policy changes, coverage questions, and claims support. Educate & Advise Conduct needs-based policy reviews to ensure customers have appropriate protection. Identify Sales Opportunities Recognize gaps in coverage and recommend helpful solutions. Build & Maintain Client Relationships Foster trust through proactive communication and follow-up. Support Agency Growth Generate referrals, follow up on leads, and contribute to team success. What We're Looking For: Exceptional Communicator Clear, confident, and personable. Service-Oriented Mindset Passionate about helping clients and delivering an outstanding experience. Sales-Minded Approach Comfortable identifying and acting on in-book sales opportunities. Detail-Oriented & Organized Effective at managing multiple accounts and tasks. Licensed or Willing to Obtain State insurance licensing is required, and we provide full support to help you get certified. Bilingual Candidates Preferred Ability to serve a diverse client base is a plus. Ready to Grow With Us? If you're seeking a rewarding career that blends exceptional customer service with meaningful sales opportunitiesand you're ready to pursue your insurance license with our supportapply today and take your next step with The Cohen Agency. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an equal opportunity employer and value diverse perspectives. Compensation: $50,000.00 - $70,000.00 per year. My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Reading, PA and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life insurance Retirement planning State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.