Emerging Markets - Technology Field Technician

Description

This individual will build strong customer relationships by performing onsite service, installations, and product support across the area of responsibility; address customer concerns; promote aftermarket sales; furnish technical support where applicable; and collect profiling information in order to enhance the customer experience.

$70000 - $100000 / year

Compensation & Benefits:

• Average $70,000 to $100,000+ your first year, with top earners well into six figures
• Guaranteed base salary plus commissions
• Comprehensive benefits package and a company vehicle
• Training and development, as well as opportunities to grow within the organization

Specific Duties Include:
* Perform onsite service, installations, and product support across the area of responsibility.
* Install Carlson Machine Control on various customer machines.
* Install GPS base stations.
* Measure up and calibrate machines.
* Train operators on use of Carlson Grade software.
* Identify new business opportunities for service and repair of GNSS, Laser, 2D and 3D Machine Control products.
* Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Aftermarket Manager.
* Document machine information and repairs completed on work order, including parts and fluids used.
* Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
* Identify and communicate solutions for customer service opportunities in the dealership's area of responsibility
* Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
* Monitor customer satisfaction.
* Profile customer's machines, vehicles, and demographic information.
* Market parts and service sales, such as machine inspections, overhauls, standard job quotes, and special parts promotions.
* Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s).
* Perform follow-up calls at customer locations on wholegoods and major parts and service sales.
* Provide technology updates and solutions.
* Assist in training and coordination for basic in-field start-ups, including specific solutions for technology products.
* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
* Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
* Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
* Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:
* 1-3 years experience in an industry-related role with involvement in activities such as sales, service, training or other related work
* Experience in GPS or machine control technology is preferred but not required
* Travel expectations: 75%, seasonally based - travel to and from site, often by flight, leaving Monday and back on Friday
* Strong computer skills
* Strong communication skills
* Excellent customer service skills
* Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


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