Senior Change Management Program Manager

IDR is seeking a Senior Change Management Program Manager to join one of our top clients for an opportunity in Bellevue, WA . In this role, you will build and scale a standardized change governance and readiness operating model that ensures DSP-facing changes impacting case support are truly launch-ready before going to production. This is an opportunity to partner with cross-functional stakeholders within a large, fast-moving operations and support environment to improve quality outcomes and reduce post-launch defects.

Position Overview for the Senior Change Management Program Manager: 

• Define and operationalize a strategic framework for Case Support Readiness and change prioritization across DSP programs
• Design and implement a change prioritization model, including intake criteria, tiering, SLAs, and trade-off decisioning when demand exceeds capacity
• Own the Case Support Readiness qualification gate, establishing pass/fail criteria and enforcing readiness as a mandatory launch requirement
• Lead governance for case handling guidance (SOPs), including reviews, audits, quality rubric compliance, and cross-functional alignment
• Provide executive-level visibility into change pipeline health, readiness compliance, risks, and opportunities for long-term operating model improvements

Requirements for the Senior Change Management Program Manager :

• 5+ years of program management experience with increasing scope, preferably in operations, support, or platform governance roles
• Demonstrated experience designing and implementing standardized processes, qualification frameworks, or launch readiness mechanisms
• Proven ability to manage high-volume operational pipelines, including prioritization and roadmap planning
• Strong stakeholder management skills with a track record of influencing cross-functional teams without direct authority
• Exceptional written and verbal communication skills, with the ability to explain complex trade-offs to technical and non-technical audiences

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.