Guest Experience Housekeeping Manager

Objective: To ensure that members and staff enjoy a safe and clean environment at all times.Reports to: General Manager and Assistant General ManagerCriteria:Minimum 6 months of personnel supervision preferred.Red Cross CPR/AED certification required within 60 days of hire.Responsibilities include, but are not limited to:To Get and Keep MembersProvide the highest quality customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members names as often as possible.Ensure exceptional customer service by hiring, training, and maintaining a proactive, efficient, professional, and friendly team.Set an example of professional behavior and exceptional customer service for all team members.Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific team handbooks.Respond to member concerns and/or comments in a timely and professional way.Know the clubs emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.Schedule the team to provide appropriate coverage based on the needs established by the club leadership team and the company Department Director.Arrive to work 10 minutes early and in department-specific uniform.Be a team player by contributing to both club and organizational goals.Maintain open and honest communication with your leadership team and company Department Director; partner together as fitness professionals. Respond within 24 hours to all time-sensitive email, text, and/or phone requests.Participate actively in all club, department, and company meetings. Inform the team and club members of developments, promotions, activities, and upcoming events within the club and throughout the organization.Coach, teach, educate, and support the team to be successful in their roles and to meet the goals set in partnership with the GM and the company Department Director.Provide ongoing feedback to the team and deliver performance reviews.Communicate effectively with all team members.Proactively engage with team members and coach toward success in their roles. Document progress and opportunities; use disciplinary action and/or terminate employment if necessary.Hold regularly scheduled department meetings for ongoing training and information sharing. Submit the minutes of each meeting to the GM/AGM/Company Department Director.Accurately complete new hire paperwork and deliver to the GM so it can be submitted to corporate before placing a new team member on the schedule.Schedule a prompt orientation for all new team members.Maintain current personnel records on the team, perform administrative duties, and complete required paperwork accurately and on time.Use proper chain of command and ensure the team does the same.As a Housekeeping Manager, additional responsibilities include, but are not limited to:Record necessary repairs of equipment and/or noticeable repairs needed in club Maintenance Log.Schedule and oversee Housekeeping attendants hours maximizing productivity while maintaining efficient payroll.Create and monitor checklists for each attendant to complete daily.Order and maintain appropriate inventory levels of products and supplies.Report any and all accidents and/or incidents to GM or AGM immediately while completing proper paperwork.Conduct a walk through with Housekeeping team members at the end of their shift to ensure completion of duties while making necessary observations and suggestions.Other duties as reasonably assigned. #J-18808-Ljbffr American Family Fitness