Hotel Assistant General Manager

Job Description

Job Description

ASSISTANT GENERAL MANAGER

We are seeking an ambitious, dependable, self-starting and customer service driven Assistant General Manager to join our team at Columbia Gorge Hotel & Spa.

The candidate must have flexible availability that include working weekends and holidays.

SUMMARY

Responsible for supporting all aspects of the operations including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of service standards with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process. The Assistant General Manager is also acting General Manager in absence of GM.

PAY RATE: $60,000  to $70,000*DOE

BENEFITS

• 40 hours of paid time off after 90 days of employment.
• Oregon Sick time after 90 days of employment. 
• Medical, Dental & Vision insurance available after 60 days of employment.
• Hotel travel discounts for employee and friends & family. 

ESSENTIAL JOB FUNCTIONS:

RESPONSIBILITIES

• Verifies that all standards are being maintained in each area of the property.

• Verifies that all team members meet or exceed all requirements.

• Manages the operation of the all property departments.

• Provides a safe working environment in compliance with OSHA/MSDS.

• Support GM in managing all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures.

• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Complies with all corporate accounting procedures.

• Performs required annual Quality audit with GM.
• Stays readily available/approachable for all employees.

• Extends professionalism and courtesy to employees at all times.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.

• Sets clear performance expectations with the General Manager.

• Assists team supervisors with constructive coaching and counseling.

• Solicits feedback for continuous improvement.

• Extends professionalism and courtesy to guests at all times.

• Motivates and encourages staff to solve guest and employee related concerns.

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.

• Verifies that orientations for new team members are thorough and completed in a timely fashion.

• Takes proactive approaches when dealing with employee concerns.

• Verifies that property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse workplace.
• Fill in shifts, as needed
• Performs other duties as assigned and needed.

MINIMUM REQUIREMENTS

• High School Diploma or Equivalent
• Excellent communication skills
• At least four years of hotel experience with minimum of two years at supervisory level.
• Food and Beverage experience is not required, but extremely helpful
• Knowledge of stayntouch is very helpful 

ESSENTIAL PHYSICAL FUNCTIONS:

Must be able to sit or stand for long periods of time. Must be physically able to occasionally grasp, grip, pull, push, twist, turn and lift boxes, which average around 35-50 pounds each.