Branch Manager

The Branch Manager is responsible for overseeing all aspects of branch operations, including team leadership, customer service, inventory control, and sales performance. This role is critical to ensuring the branch operates efficiently, meets financial targets, and delivers an exceptional customer experience.

Key Responsibilities:
Sales & Customer Relationship Management

• Drive branch sales by developing and executing local sales strategies aligned with company goals.
• Establish and maintain strong relationships with HVAC contractors, technicians, and key accounts.
• Provide support to outside sales representatives and collaborate on strategic customer visits.
• Track sales metrics and customer buying trends to identify growth opportunities.

Team Leadership & Development

• Recruit, hire, train, and manage a team of counter sales, warehouse, and delivery staff.
• Set clear performance expectations, conduct regular check-ins, and provide ongoing coaching.
• Foster a positive, accountable team culture with a strong focus on customer service.
• Oversee scheduling and labor planning to ensure adequate coverage during peak demand.

Branch Operations Management

• Ensure the branch opens and closes according to schedule and operates smoothly each day.
• Monitor daily cash handling, credit transactions, and banking activities for accuracy.
• Maintain a clean, organized, and safe showroom and warehouse environment.
• Implement and enforce company policies, procedures, and safety standards.

Inventory & Supply Chain Oversight

• Manage inventory levels to align with sales volume and seasonal demand.
• Conduct regular inventory counts and reconcile discrepancies.
• Coordinate with purchasing and logistics teams to ensure timely replenishment and deliveries.
• Monitor product turns and recommend adjustments to stocking levels or discontinued SKUs.

Financial Performance & Reporting

• Prepare and manage branch budgets, forecasts, and financial goals.
• Analyze P&L statements and take corrective action when targets are not being met.
• Identify cost-saving opportunities without compromising service quality.
• Report branch performance and KPI updates to upper management on a regular basis.

Customer Service & Issue Resolution

• Provide hands-on support at the sales counter during peak times or staffing shortages.
• Respond promptly to customer concerns, complaints, or disputes to ensure satisfaction.
• Serve as the escalation point for difficult or complex service situations.

Qualifications:

• 3+ years of HVAC industry experience (wholesale or retail preferred).
• 2+ years of experience in a branch management or supervisory role.
• In-depth knowledge of HVAC systems, parts, and tools.
• Strong leadership and team-building skills.
• Excellent communication, organizational, and decision-making abilities.
• Experience using ERP and POS systems (e.g., Eclipse, Prophet 21, or similar).
• Ability to lift up to 50 lbs and assist in the warehouse when necessary.

Benefits:

• Competitive pay
• Bonus
• Health, dental, vision, and prescription insurance
• 401(k) with company match
• Earn PTO hours immediately
• Paid holidays
• Professional development and advancement opportunities

Johnstone Supply |Balsan Group
Family-owned distributor of HVAC/R products and solutions, serving contractors and businesses in the Northeast region. Our success is built on exceptional service, deep product knowledge, strong customer relationships and our core values- HUMBLE-HUNGRY-SMART.