Behavioral Health Office Associate

Behavioral Health Clinical Office Associate

Are you seeking a career with a growing company, a place where you can make an impact in the community? Then Positive Impact Health Centers is the company for you.

What makes us different? We offer our employees the following:

• 1 Health Wellness day per quarter
• Parental Leave
• Free parking at our locations/bus line accessibility
• Competitive Salary & Benefits
• Automatic 3% Safe Harbor & 2% Profit Sharing (Retirement Program)
• 100% allotted for benefit elections for employees, 50% allotted for benefit elections for employees' spouse/dependents
• Credit Union

Positive Impact Health Centers (PIHC) is a community leader in providing HIV prevention, care and treatment services. The PIHC model of care assures that persons with HIV have access to medical, pharmacy, dental, behavioral health and social services, providing the best opportunity for patients to achieve high-quality health outcomes.

Job Summary

Positive Impact Health Centers needs an experienced Behavioral Health Clinical Office Associate who can take over the administrative duties involving serving patients by greeting and assisting them; scheduling appointments; maintaining records and accounts; and keeping work areas clean and organized, as well as ensure our office provides a welcoming environment for our patients.

This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this position description.

Duties and Responsibilities

• Answers multiple phone lines in a professional and courteous manner. Screens each call by obtaining the callers' name and nature of the call, then routes the call appropriately.
• Check in patients and complete patient registration.
• Manage patient flow by providing timely check-in procedures upon arrival
• Instruct new patients in completion of medical information forms. Ensure that all forms are completely filled out.
• Update required forms for established patient per practice protocol for the following forms: Consent, HIPAA, Financial, Demographics, etc.
• Maintain accuracy of patient demographic and insurance information by verifying this information at each patient encounter.
• Maintains accuracy of insurance, patient billing, and contact information, by entering patient demographic and insurance information correctly into computer system.
• Scan insurance cards and driver's license for all new patients.
• Scan insurance cards for established patients every year. Then every time there is an insurance change. Follow established practice guidelines.
• Collect copays, deductibles, coinsurance and past due balances prior to the patient being seen.
• Accurately post payments and provide receipts to patients.
• Reconcile daily receipts and money collected with end of day reports to confirm money balances and then prepare individual deposit.
• Notify and promote the patient portal with the patients.
• Protects patients' rights by maintaining confidentiality per HIPPA guidelines.
• Sorting and distributing incoming mail.
• Perform medical coding and billing tasks for non-insurance claims as assigned by manager: RW, NGC, and Prep claims.
• Contact patient on a monthly basis regarding past due balance.
• Perform other job-related duties as assigned.

Knowledge, Skills, and Abilities

• Experienced in working with indigent and culturally diverse populations
• Knowledge of basic medical office billing and insurance knowledge. Medicaid/Medicare knowledge a plus.
• Knowledge of Medical Terminologies
• Must have great communication skills, (writing, spelling, listening and speaking)
• and interpersonal skills
• Must have strong computer and EMR skills, and have a positive, friendly and helpful demeanor.
• Must have excellent customer service skills and warm personality.
• Must have ability to work in a fast-paced environment and paying attention to detail.
• Ability to maintain high level of confidentiality and have empathy for our clients
• Ability to follows through to completion of assigned tasks
• Ability to multi-task, be detail oriented, be patient focused,
• Ability to maintain a professional appearance,
• Ability to work as a team member
• Ability to resolve problems
• Ability to work without close supervision

Education and Experience

• Minimum of two years' experience in a medical or behavior health front office environment including basic medical billing experience preferred
• Experience working with indigent and culturally diverse populations and patients with a history of mental and/or substance abuse disorders preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk, use hands to finger, handle, or operate computers, objects, tools, or controls and reach with hands and arms.

The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

1. Positive Impact Health Centers, Inc., is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, or covered veteran status.
2. Recreational drugs, weapons and violence are not permitted on agency property or at any agency events or programs.
3. The above job description represents the general nature, primary duties and responsibilities, and qualifications for the work performed by employees within this job, but is not a comprehensive and exhaustive list. Employees may be required to perform other duties as assigned, and specific duties, responsibilities, and activities within the core nature of the job may change at any time with or without notice. Employees must be able to perform the essential functions of the job, as specified by the employing entity, with or without reasonable accommodation.
4. Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for all jobs, if not currently employed by Positive Impact Health Centers.