Team Leader of Client Service

Team Leader - Business License Fulfillment Monday-Friday, 9am-6pm CSC's Business License Fulfillment team is seeking a Team Leader to lead a team of Client Order Coordinators who are responsible for providing great customer service, while ensuring quality, efficiency, and timeliness of Business License filings. The Team Leader will be responsible for supervising, managing, motivating, and guiding team members on a daily basis. As a Team Leader, you will be the primary contact person for all team members, so communication skills must be excellent. A successful candidate in this position will be comfortable getting into the details of the day-today work of the team. Ultimately, the Team Leader will lead by setting a good example and engaging the team to achieve goals. Responsibilities Create an inspiring team environment with an open communication culture Developkey performance indicators and set clear team goals Delegatetasks effectively and setdeadlines Monitorteam performance and conduct performance reviews Handle customer complaints and addressescalations with customers Designand implementprocess and operational policies Full spectrum of employee management, development, and training Motivateteam members to achieve objectives Discovertraining needs and providing coaching Listento team members' feedback and resolveany issues or conflicts Recognizehigh performance and rewarding accomplishments Ensure the highest levels of productivity, service, and client satisfaction levels Qualifications 5 years of leadership experience, preferably in a customer service and compliance industry A proven history of successfully mentoring and developing employees In-depth knowledge of developing and utilizing performance metrics Proficiency with MS Office, especially Excel Tremendous written and verbal communication skills Organizational and time management skills Excellent change management skills Strong analytical and problem-solving skills Attention to detail Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need. Benefits Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance. CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process. Job Info Job Identification 15531 Job Category Client Services Posting Date 06/03/2026, 02:03 PM Job Schedule Full time #J-18808-Ljbffr