FYZICAL Forest Hill Hiring Client Care Specialist

Client Care Specialist (Medical Receptionist)

At FYZICAL Forest Hill, we don't just treat patientswe build relationships, restore confidence, and create an experience people tell their family and friends about.

And that experience starts with you. You are the first voice on the phone. The first smile when someone walks in. The person who makes someone feel seen, welcomed, and cared foroften on a day when they're in pain, frustrated, or uncertain.

If you're looking for a job where you simply check people in and answer phonesthis is not it. If you're looking for a role where you connect with people, become part of a tight-knit, high-energy team, and grow into something bigger over timethis is for you.

Our Forest Hill clinic has been a trusted part of the community for over 25 years. Our biggest referral source? Happy patients. You'll be joining a fun, collaborative team that genuinely enjoys working together, with strong patient demand and leadership that supports your growth.

What You'll Do

• Patient Experience & Front Desk: Greet patients warmly, answer calls, and create a welcoming environment.
• Scheduling & Coordination: Manage appointments, cancellations, and daily clinic flow.
• Insurance & Financial Responsibilities: Verify benefits, collect payments, and communicate clearly with patients.
• Administrative & Clinic Operations: Maintain records, manage referrals, and support billing workflows.

Who You Are

You connect naturally with people, bring positive energy, stay organized in fast-paced environments, and take ownership of your role. You want more than a jobyou want growth.

Experience & Skills

High school diploma or equivalent. Experience in a medical or customer-facing role preferred. Strong communication, multitasking, and computer skills required.

What Success Looks Like

Patients feel welcomed immediately, schedules run smoothly, the team feels supported, and patients leave saying, 'Everyone there is amazing.'

The Bigger Opportunity

This role can grow into office management, operations, or other leadership paths within FYZICAL.

We're looking for someone who wants to make an impact, be part of something meaningful, and grow with a supportive team.