MSS Program Aide

Job Description

Job Description

The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community-based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting, which enhances the independence and dignity of each person.  WSFSSH develops, manages, and provides housing for low- income older persons, many of whom live with mental illness and/or have experienced homelessness.  WSFSSH is an Equal Opportunity Employer (EOE)

Multi-Site Support (MSS) Program Overview

WSFSSH's Multi Site Support program provides flexible, on-demand staffing coverage across our 30+ residential and program sites, all of which require 24/7 support. Team members step in to fill scheduling gaps and ensure consistent, high-quality service for the individuals and communities we serve — often across multiple roles including Personal Care Assistants (PCAs), Porters, Kitchen Aides, and Program Aides.

This pool is a great fit for candidates who want flexible scheduling, exposure to different sites and teams, and the opportunity to build experience across WSFSSH's supportive housing programs. Many per diem staff use this as a pathway into full-time roles within the organization.

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Responsibilities

• Supervise the personal hygiene and physical well-being of the residents
• Monitor to assure that residents are eating meals regularly each day
• Assist residents in using the dining room, participating in activity programs, and joining in the life of the residence
• Escort residents to medical and other appointments as directed, including visiting residents who are in hospital
• Assist kitchen staff as needed in meal preparation, serving, and clean up
• Assist housekeeper/porter as assigned, including participating in recycling activities and laundry
• Travel for errands to stores, clinics, and offices as directed
• Monitor the safety and security of the building and residents by staffing the front desk, including: Interacting with residents in cordial, respectful way, spending time with them and assessing their individual needs
• Screening visitors
• Monitoring any alarm and security systems
• Answering phone calls
• Work as a member of a team to establish and maintain high level of care and respect for the resident community
• Work cooperatively with other staff members
• Actively communicate any issues or concerns to his/her supervisor
• Report information about resident progress, needs, and problems with other staff
• Attend training sessions and conferences as required for enhancement of job skills
• Implement emergency procedures as necessary
• Submit all required reports in a complete and timely manner
• Assist with other duties as assigned

QUALIFICATIONS EXPECTED

• High School Diploma, or equivalent, required. Higher education preferred
• Able to work in a multicultural and diverse environment
• Able to perform job responsibilities
• Able to speak, read, and write English (as required by DSS regulation 487.9.13)
• Experience working with dependent persons

Employment Acknowledgement

Equal Employment Opportunity (EEO) has been, and will continue to be, a fundamental principal at WSFSSH, where employment is based upon employees’ qualifications without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law.

Hours vary based on need.