Customer Care Specialist

Customer Care Specialist

Join our customer-focused team as a Customer Care Specialist, where your communication skills and service mindset will help support agriculture and rural communities.

Horizon Farm Credit is seeking a Customer Care Specialist to join our team. Qualified candidate may work in any available Horizon Farm Credit branch. The hours of operations are typically Monday to Friday from 8 a.m. to 4:30 p.m. This position is eligible to work up to two days at home per month. Our ideal candidate is a proactive, detail-oriented professional with a passion for delivering exceptional customer service in a fast-paced, team-oriented environment.

Position Description: You'll be the first point of contact for customers, handling phone and email inquiries, processing service requests, and supporting digital banking users. You'll also assist with payment processing, account maintenance, and administrative tasks that keep our operations running smoothly. If you enjoy helping others, solving problems, and working in a collaborative environment, this is the opportunity for you!

Areas of Responsibilities include but not limited to:

Customer Service

• Receives telephone calls promptly, professionally, and courteously. Assist callers with routine inquiries and requests.
• Ensures that existing and potential customers receive prompt, courteous service.

Customer Success

• Takes ownership of customer inquiries and addresses them promptly. Serves as the first point of contact for new prospects matching them with the right team members.

Accounting

• Process incoming phone payments. Process FastCash requests. Complete noncash forms as needed for internal adjustments and transfers to Finance.

Administrative Duties

• Completes administrative duties to support the day-to-day operations of the association. Provides payoff quotes to customers as needed. Supports online inquiries and provide customer support for Digital Banking users. Performs system maintenance as needed.

Education & Experience

• Customer service experience preferred or training/experience in the banking or finance industry. Generally, 2 or more years of customer service or call center experience. Experience working in a fast-paced environment is a plus.

Requirements

• Excellent communication and interpersonal relations skills.
• Moderate to thorough knowledge of computer software applications and proven self-starter.
• Ability to answer routine customer questions and concerns independently.
• General knowledge of clerical and administrative duties to support branch operations.
• Excellent organizational skills with the ability to simultaneously work on multiple projects/assignments.
• Ability to initiate, organize and prioritize work and maintain confidentiality.
• Possess strong problem-solving skills.
• Regular, predictable, and reliable attendance is required.
• Ability to work branch hours of operation (typically Monday – Friday from 8 a.m. to 4:30 p.m.)
• Adaptable and flexible to a changing work environment.
• Prolonged periods sitting at a desk and working on a computer.

Who are we?

Horizon Farm Credit is an expert in agriculture, with over 100 years of serving rural America. As a premier rural lender, we're constantly growing and seeking new members for our team. As part of the Horizon Farm Credit team, you have the opportunity to make a difference for agriculture and rural communities.

What can we offer you?

We offer competitive compensation and benefits packages for full-time employees including:

• Medical insurance with dental and vision care options
• 401 (k) with significant employer matching
• Paid time off, holidays and volunteer time to support work/life balance
• Tuition reimbursement and training opportunities
• Student loan reimbursement
• Leadership and career development opportunities
• Paid maternity and bonding leave

The salary range for this position is $42,600 to $61,300 with a midpoint of $52,000. This range reflects current market compensation data and our commitment to competitive, equitable pay. The starting rate is based on the applicant's relevant experience, qualifications, and internal equity considerations. Most new hires are offered a starting rate between the minimum and midpoint of the range, although placement elsewhere in the range may be appropriate based on the candidate's qualifications and experience.

Equal Opportunity Employer including veterans and individuals with disabilities.