Technical & Parts Sales Specialist
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Job Description
Job Description
Summary- Main point of contact for all technical & warranty situations. Assists customers in getting issues resolved and placings parts orders to get non warranty repairs made.
Essential Duties and Responsibilities - Include the following. Other duties may be assigned.
o Manages all service-related operations for the organization with a “sales” or “customer first” mindset while keeping costs to a minimum.
o This position will be the point of contact for all customer technical and warranty issues. Must use sound judgment and decision-making skills to execute the appropriate action on claim. Pay, modify, refuse, and/or return for correction claim and/or appeals as needed.
o Complete a quarterly case report and analyze findings to present recommendations for areas of improvement.
o Follow and improve the process to document findings on each claim decision using NetSuite(the current ERP System).
o Ensure all justified repairs are paid in a timely manner based on Warranty Policy.
o Handle distributor appeals in a fair and professional manner.
o Become an expert on product installations to answer dealer questions and update product installation manuals.
o Manages difficult or emotional situations; responds promptly to customer needs; solicits customer feedback to improve service.
o Reach out to top dealers on an annual basis to assess technical and installation improvement opportunities.
o While assisting customers with technical questions process their parts orders as needed and help drive parts sales.
· Qualifications
o Motivated and career driven.
o Excellent written and oral skills.
o Capable to communicate critical verbal instructions in clear concise manner to users.
o Strong analytical ability and attention to detail.
o Should be a proficient user of Outlook, Word and Excel applications and be comfortable with IT systems.
o 3 or more years of experience; preferred Bachelor’s degree, but will accept Associates' degree in relatable field or equivalent work experience.
o Ability to travel as needed.
\nCompany DescriptionLeading Truck Body manufacturer, competitive pay, full benefits and opportunity for growth.
Company Description
Leading Truck Body manufacturer, competitive pay, full benefits and opportunity for growth.
$100k
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