Solutions Consultant

Job Description

Job Description

About impact.com

impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products— Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

The Solutions Consultant will partner with the sales organization to drive revenue for impact.com. The Solutions Consultant role requires both technical knowledge and business acumen to uncover a customer's current and future states as well as business goals in order to effectively position impact.com technology. The Solutions Consultant needs the confidence and credibility of both product and industry knowledge, alongside the ability to build rapport and be seen as a trusted advisor by clients, prospects, and sales partners.

Per the impact.com Solutions Team Operating Model, the Solutions Consultant owns "the story", the value narrative, demonstration, and decision progression that build a customer's confidence to buy. In this role, you will work alongside an Account Executive (who owns the deal relationship, qualification, and business narrative) and, on complex deals, a Solutions Architect (who owns the design, technical architecture, feasibility, and implementation readiness).

• Core Account Team Partner: Serve as a core member of the account team, partnering with Account Executives to develop and execute sales strategies, inspire impactful use cases, and build prospect confidence in impact.com's platform and integrations
• Consultative Discovery: Conduct consultative discovery sessions with prospective clients to document current and future states, technical requirements, positive business outcomes, and the metrics used to measure them. Connect discovery directly to a named use case and outcome from impact.com's Value Framework and use-case library, rather than staying generic
• Solution Architecture & Lifecycle Continuity: Design solution plans and technical integration documentation addressing customer requirements, transitioned smoothly to onboarding and Customer Success teams to ensure continuity across the customer lifecycle
• Solutions Sales Execution: Lead solutions sales activities, including: 
  • Developing technical assets for pipeline-generation campaigns
  • Creating and delivering compelling, customized presentations and platform demonstrations
  • Scoping solutions and completing scoping of the solutions
  • Facilitating hands-on working sessions with prospects
  • Proactively handling objections using the impact.com Value Framework
• RFPs & Security Questionnaires: Draft technical RFP responses and project-manage technical and security questionnaire (e.g., SIG) responses in a timely, thorough manner
• Product Feedback Loop: Collaborate closely with product teams to aggregate and share customer and industry requirements for the roadmap, articulate product vision to prospects, and maintain deep expertise in the latest platform innovations
• Scalable Asset Creation: Create reusable content, demonstration assets, and best practices for use across the broader sales and solutions engineering organization

• 5+ years working in a customer-facing pre-sales, technical sales, solutions consulting, or solutions engineering role at a digital marketing, SaaS, or technology company (familiarity with the affiliate, creator, or partnership marketing industry preferred).
• Technical Acumen: Working knowledge of JavaScript, APIs, web traffic/tracking flows, attribution, and file transfer systems
• Value-Driven Mindset: Strong business acumen and the ability to bridge technical features with tangible business value and strategic outcomes
• Communication & Executive Presence: Exceptional verbal and written communication skills, with proven ability to command engagement at an executive level, facilitate collaborative working sessions, and translate complex technical architecture into clear, accessible concepts
• Pre-Sales Track Record: Proven performance in a SaaS pre-sales role delivering technical demonstrations, scoping solutions, drafting RFP responses, and onboarding/partnering with sales executives
• Curiosity & Continuous Learning: Natural curiosity leading to a deep understanding of customer pain points, along with eagerness to stay ahead of rapid product capabilities and evolving industry trends
• Collaborative Approach: A structured, detail-oriented approach to preparation, deal documentation, and cross-functional teamwork
• Education: Bachelor's degree in a relevant discipline or equivalent practical experience

•   Affiliate & Partnerships Industry Fundamentals Certification by PXA

Salary range: $130,000- $150,000 per year, plus 25% Variable Commission Plan (for an additional $32,500-$37,500) and eligible to receive a Restricted Stock Unit (RSU) grant. 

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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