Senior Field Service Technician

Job Description Job Description Senior Field Service Technician WET (Design) / WET Legacy Travel ~50% | Electrical + Controls Focus What We Do At WET (Design), we create projects that transform the way people experience nature's elements. Our work is multi-sensory and large scale, redefining how people connect with water, light, sound, and each other. From The Fountains of Bellagio to The Dubai Fountain, our teams design, build, and support some of the world's most iconic water features. WET Legacy is the technical service arm that keeps these features alive—commissioning, programming, maintaining, and upgrading complex systems around the world. How You Can Add WET is a great environment for people who are talented, inquisitive, passionate, driven, team oriented, and relentless problem solvers. If you take ownership, move with urgency, and don't give up until the system is working the way it should, you'll feel at home here. We're now raising the bar on our field service team and looking for Senior Field Service Engineers with strong electrical and controls foundations who also enjoy getting hands on with mechanical and plumbing systems. The Core of the Position You'll be the technical expert on site, responsible for keeping advanced, one of a kind water features safe, reliable, and performing as designed. This is a senior, electrical / controls heavy field role with significant autonomy, travel, and direct impact on systems the public experiences every day. Travel requirement: 50%+ (primarily US, with potential for international assignments) What You'll Do * Perform site visits across the US (and occasionally abroad) to commission, troubleshoot, and maintain WET features * Lead system start up and commissioning: verify electrical terminations, interconnecting wiring, piping, and instrumentation against drawings and standards Diagnose and resolve complex issues in: * Electrical power distribution and protection * Programmable logic controllers (PLCs) and control panels * Motor controls, VFDs, and rotating machinery * Power supplies, transformers, contacts, relays, fuses, circuit protection, GFCI, and E-stop systems * Animation / show control systems and related electronics * Perform adjustments, repairs, and upgrades on WET proprietary devices and assemblies Use laptop based tools and software to: * Modify control system parameters * Upload / modify HMI or touch screen pages * Update schedules, sequences, and time clocks * Calibrate and tune transmitters and field instrumentation * Ensure features are tuned and operating to spec, and record all settings for future reference * Provide client training on operation, safety, and basic maintenance * Document work clearly and on time: service reports, findings, recommendations, and follow up actions * Identify potential upgrade / retrofit opportunities while onsite and communicate them internally * Coordinate and supervise removal, replacement, or retrofit of equipment at customer sites * Represent WET professionally, keeping the client informed on arrival, progress, and close out each day Minimum Requirements Extensive and proven track record of electrical field service or field engineering experience, ideally with: * Switchboards and electrical power system control/ protection * Industrial controls / automation environments Strong hands-on experience with: * Electrical power distribution and protection * Motor controls and VFDs * PLC based systems (commissioning, troubleshooting, or maintenance) * Ability to read and interpret construction drawings: architectural, electrical, and mechanical * Fluent in English (written and verbal) * Valid driver's license and US Passport to travel by air regularly (domestic and international) * Comfortable working independently on customer sites with minimal supervision * Ability to lift at least 50 lbs. and work in a variety of weather and site conditions Desired Skills & Experience * Formal apprenticeship, technical qualification, or degree in Electrical Engineering, Mechatronics, Electronics, or similar is required Previous experience in one or more of: * Industrial electrical / electronic field service * Mechanical systems, pumps, valves, and plumbing related to process or water systems * IT / networking as it relates to controls and field devices * Installation, commissioning, maintenance, and repair of high voltage induction and synchronous motors (rotating machinery) * Strong troubleshooting mindset and comfort with complex, non-standard systems * Clear and confident communication with both technical and non technical stakeholders * Strong customer service orientation and ability to maintain professionalism under pressure * Good time management and ability to work to targets and deadlines * A passion for technology and a desire to keep learning new platforms, tools, and systems Why This Role Matters Our features are living systems—part show, part infrastructure, part art. The reliability, safety, and performance of those systems depend on the people who understand them deeply and can keep them running in the real world. As a Senior Field Service Engineer, you'll see the direct impact of your work every time a feature comes to life in front of a crowd. If you're a senior technician or engineer who wants serious field responsibility, cutting edge electrical and controls work, and the chance to see the world while working on unique, large scale kinetic water features, we'd love to talk. Company Description WET is where engineering meets imagination. As the global leader in designing, engineering, and manufacturing iconic water features, we create immersive experiences that captivate millions—from the Fountains of Bellagio to landmark installations around the world. Our work lives at the intersection of advanced manufacturing, show technology, and creative storytelling. Every project demands precision, innovation, and collaboration across disciplines, bringing together engineers, fabricators, technicians, and creative thinkers to deliver performance at the highest level. At WET, you'll join a team that values craftsmanship, problem-solving, and ownership. We move fast, think deeply, and hold ourselves to a high standard—because what we build operates on a global stage. If you're motivated by complex challenges, meaningful impact, and the opportunity to help create something truly unforgettable, WET offers a rare environment where your work is both technically rigorous and creatively inspiring. Company Description WET is where engineering meets imagination. As the global leader in designing, engineering, and manufacturing iconic water features, we create immersive experiences that captivate millions—from the Fountains of Bellagio to landmark installations around the world.\r \r Our work lives at the intersection of advanced manufacturing, show technology, and creative storytelling. Every project demands precision, innovation, and collaboration across disciplines, bringing together engineers, fabricators, technicians, and creative thinkers to deliver performance at the highest level.\r \r At WET, you'll join a team that values craftsmanship, problem-solving, and ownership. We move fast, think deeply, and hold ourselves to a high standard—because what we build operates on a global stage. If you're motivated by complex challenges, meaningful impact, and the opportunity to help create something truly unforgettable, WET offers a rare environment where your work is both technically rigorous and creatively inspiring.