Network Services Technician - Overnight

Support and assist with installations, activations, and repairs of campus voice and data services Respond to work orders and trouble tickets for moves, adds, changes, installations, and interrupted-service repairs Support communications wiring installation, labeling, and testing according to internal IT and industry standards Interact with coordinators and customers to clarify work details, troubleshoot issues, and determine needs Use automated tracking and management tools, including MySoft, to update statuses, document work, and complete assignments Assist with equipment demonstrations and customer walk-throughs Prepare for and assist with moves of communications services and new voice and data connections Assist with wiring installations from communications closets to workspaces Inspect communications closets for security, safety, and cleanliness Evaluate communications closet configurations and recommend data switch port upgrades Maintain FS vehicles, campus emergency and elevator phones, and personal FS toolkit bags Apply accurate prices to work orders and close out trouble tickets Use Microsoft Excel to build data-port assignment spreadsheets and applications to print phone labels Perform related responsibilities as required Requirements A high school diploma and one year of relevant IT experience, OR an equivalent combination of education, training, and/or experience Ability to lift up to 50lbs Ability to bend, stoop, and twist Valid Georgia driver's license and an insurable driving record Ability to work an overnight schedule: 4 days, 10 hours per shift, 8:00pm–7:00am Core Competencies Demonstrates expertise in supporting installations, activations, and repairs of voice and data services while ensuring compliance with IT and industry standards. Proficient in using automated tracking tools and Microsoft Excel for documentation and data management. Certifications & Qualifications Valid Georgia Driver's License Tools & Technologies MySoft Microsoft Excel #J-18808-Ljbffr Jobtailor