Help Desk Technician

Job Description

Job Description

We are looking for a Help Desk Technician to provide dependable technical support for end users in Lancaster, Texas. This contract-to-permanent position is ideal for someone who enjoys solving technology issues, delivering a strong customer experience, and keeping support activities well documented. The person in this role will assist with desktop, device, and access-related needs while working within established IT standards and security practices.

POSITION: DESKTOP SUPPORT TECHNICIAN

LOCATION: LANCASTER, TX ONSITE

DURATION: 6 MONTH CONTRACT TO PERMANENT

RATE: $24.03 - $26.44

Responsibilities :

• Provide first-line technical assistance for hardware, software, and workstation issues, guiding users through solutions and restoring productivity quickly.

• Diagnose and resolve problems affecting Windows 10 and Windows 11 desktop environments, escalating more complex incidents when needed.

• Support user accounts and access needs within an Active Directory domain while following company security and support procedures.

• Respond to and manage service desk tickets with clear updates, accurate notes, and timely follow-through until each issue is closed.

• Configure, troubleshoot, and maintain end-user equipment such as printers, handheld devices, mobile devices, and other common network-connected peripherals.

• Document recurring issues, resolutions, and support activities to improve knowledge sharing and strengthen team efficiency.

• Investigate underlying causes of technical problems and apply sound troubleshooting methods to prevent repeat incidents.

• Work independently on assigned requests while collaborating with the broader IT team to maintain reliable support coverage and service quality.

• At least 3 years of experience in help desk, desktop support, or a similar end-user support role.
• Hands-on experience supporting Microsoft Windows 10 and Windows 11 in a business environment.
• Familiarity with Active Directory administration and supporting users in a domain-based network.
• Proven ability to troubleshoot technical issues methodically and resolve support tickets effectively.
• Strong verbal and written communication skills with the ability to explain technical information in a clear, detail-focused manner.
• Demonstrated commitment to customer service, with a patient and approachable style when assisting users.
• Strong organizational skills and attention to detail, including the ability to maintain accurate documentation.
• CompTIA A+ certification is valued but not required.