Guest Services Specialist

Guest Services Specialist

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

The Guest Services Specialist serves as the first point of contact for visitors and patients of UNC Hospitals, offering premium customer service at the entrances, information desks, valet drops, ACC, and Emergency Department.

Responsibilities include: greeting all visitors, patients, and UNCH team members arriving and departing from the facility; assisting people into and out of their vehicles and into wheelchairs, as necessary, and into the facility; checking patient appointment information in Epic and offering instructions on where and how to proceed; entering the personal information of visitors to the Women's and Children's hospitals, and for all after-hours visitors, into the system's visitor database; utilizing patient inquiry systems to locate inpatient and outpatient information to share with inquiring patients and visitors; answering questions about a large variety of locations and services throughout the medical center, and offering directions accordingly; maintaining various daily hospital census reports by printing and filing copies of such data into the binders at the information desks; updating visitation logs throughout the day and filing completed logs appropriately; providing wheelchair transport of patients and visitors, as needed and/or requested, to and from designated areas within the facility; performing inpatient discharges by logging into Epic's transport system; assisting departing patients and visitors with driving directions, bus and shuttle schedules, valet and parking information, hotel options, and other general information, as requested; maintaining the tidiness of the information desks and lobbies to ensure the safety of our workspace; responding to all Code Blue, Behavioral Response, and Code Medic emergencies that occur in outpatient and any other locations outside of inpatient rooms, with a stretcher or wheelchair, code bag, and other necessary equipment; assisting visitors and patients as they enter and exit through the Emergency Department; watching over the ED waiting room to help ensure the comfort and safety of patients and visitors, and to prevent patient elopement; and greeting and assisting visitors and staff at the Ambulatory Care Center by screening and checking all patient appointments in Epic. Providing wheelchair assistance to patient and visitors, as needed.

Education Requirements: High School diploma or equivalent. Licensure/Certification Requirements: No licensure or certification required. Professional Experience Requirements: No prior experience required. Knowledge/Skills/and Abilities Requirements: Must be resourceful and possess strong communication skills. Must be comfortable with online computer applications.