Scheduler

Manager of Scheduling and Financial Clearance

Position Code: MgrSFC-8111

Safety Sensitive: Yes

Reports to: Director of Patient Financial Services

Exempt Status: Yes

Position Purpose: All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision to be among the kindest, highest quality health systems in the country. The Manager of Scheduling and Financial Clearance has general oversight of financial clearance functions. This individual aids in setting goals, priorities, performance standards, policies, and procedures for the following functions: pre-registration, insurance/benefit verification, referrals, prior authorizations, any related denials, price estimations including the No Surprises Act, and central scheduling. This individual ensures financial clearance is obtained prior to services being rendered, patient experience protocols are followed, and clearance is obtained in a timely manner to reduce related denials. This position has key responsibilities that directly impact reimbursement and the hospital's financial performance. This individual will be involved in departmental and interdepartmental process improvement teams to eliminate waste and improve efficiency. They will work closely with revenue cycle management to align revenue cycle processes to present a unified patient experience and consistent capture of data. Additionally, the position will work in conjunction with joint ventures, partnerships, and any additional community connect partners to ensure their needs are met.

Key Responsibilities

• Manages and develop Financial Clearance Supervisors, Central Scheduling Supervisors, and staff.
• Monitors staff engagement and implement ideas for improvements.
• Assists with interviews and making hiring decisions to maintain adequate staffing in the department.
• Provides timely performance improvement feedback and coaching.
• Responds to escalated employee issues/questions/concerns.
• Oversees the development of training materials and ongoing assessments; regularly review training materials to include new methodologies and concepts.
• Actively seeks and schedules staff development opportunities, including those outside the department that would