Wine Retail - Lead Associate

Wine Retail - Lead Associate

Storied French luxury retailer, Printemps, has opened its first ever US location at One Wall Street in the heart of the Financial District.

Kent Hospitality Group (KHG) is a dynamic and innovative hospitality company founded by visionary Chef Jamal "James" Kent and entrepreneur-led private equity platform SC Holdings. KHG comprises Michelin Star restaurants, private members clubs, and world class venues. We are dedicated to delivering fine dining, unmatched hospitality, and first-rate experiences across North America. We are seeking creative go-getters to join our team to help elevate our brand.

Position Overview:

We are seeking dynamic and experienced wine associates to join the opening team of our wine shop within Printemps. These individuals will be responsible for curating an exceptional shopping experience, providing warm and hospitality-focused customer interactions, and maintaining the high standards of customer service that align with the Printemps brand. The ideal candidate will be passionate about wine, possess a deep knowledge of wine regions, varietals, and pairingswith a strong emphasis on French wines and liquors, and have proven experience in retail or hospitality. The Lead Wine Retail Associate will report directly to the Printemps Wine Retail Manager

Key Responsibilities:

• Store Operations:
• Participate in the daily operations of the wine shop, ensuring that it runs smoothly and efficiently.
• Ensure that all sales areas are clean and maintained, including stock replenishment, label facing, and general upkeep.
• Open and/or close the shop as scheduled by the Wine Retail Manager. These responsibilities may include cash handling, facilities management, and other tasks as directed.
• Assist with regular store inventories
• Receive orders and process invoices
• Ordering and re-ordering of product as directed by the Wine Retail Manager
• Marketing & Events:
• Assist with in-store events such as tastings, masterclasses, and private wine dinners.
• Participate in regular staff tastings and seminars
• Attend Wholesaler portfolio tastings, and other public tastings to maintain a working knowledge of the NYC wine market.
• Sales & Customer Experience:
• Drive sales by delivering exceptional customer service, both in person and through virtual channels.
• Create a welcoming environment for customers, offering personalized recommendations, tastings, and pairing suggestions.
• Cultivate relationships with regular clients and foster a community of wine enthusiasts.
• Work alongside Wine Retail Manager to build and maintain private client relationships and sales.

Qualifications:

• 4+ years of experience in wine sales, preferably in a retail or high-end hospitality setting.
• Strong knowledge of wines, including tasting techniques, varietals, and wine regions.
• Certification from the Wine & Spirit Education Trust (WSET) or similar credential preferred.
• Proven ability to lead and motivate a team in a fast-paced, customer-focused environment.
• Excellent communication and interpersonal skills with a passion for customer service.
• Strong organizational and time-management skills, with the ability to multitask and handle competing priorities.
• Experience with point-of-sale (POS) systems and cash handling.
• Ability to work flexible hours, including weekends and holidays, to meet the demands of the retail environment.

Compensation Details:

Compensation: Hourly ($24.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off, 401k, Commuter Benefits

Required Skills:

• Customer Relationship Management
• Event Planning & Promotions
• Team Leadership
• Sales Strategy Development
• Attention to Detail
• Problem Solving
• Adaptability
• Networking skills