General Manager

Description


Position at Windsor Communities


General Manager Waterline Square - New York, NY

Summary:

As the General Manager, you will play a pivotal role in delivering an exceptional living experience for our current and prospective residents by maintaining one to three properties to the highest standards. Working closely with the Sales Leadership Team, Support Services Hub, and Service Team, you will ensure smooth coordination across all aspects of our business. Your key areas of focus will be on financial management, maintaining the quality of our buildings, enhancing resident retention, effective risk, and crisis management, and safeguarding the reputation of each community. By fostering a cohesive and collaborative environment, you will contribute to the overall success and growth of our communities.

For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service.

Compensation:

Annual: Starting at $147,000 annually. The full range is $147,000 - $175,000 depending on years of experience, tenure, and location.
Bonus: Average monthly bonus potential is 20% of base salary paid out quarterly.

Total Starting Annual Compensation Potential:

• $176,400 ($147,000 + $29,400 bonus potential)

Skills:

• Model and instill the company's mission, vision, and values in all associates and foster an environment that promotes success.
• Supervise Resident Services position and Service Manager directly and Service Team indirectly.
• Set short-term and long-term performance goals with direct report associates to achieve established benchmarks.
• Conduct bi-weekly all associate operations and sales meetings to provide feedback and guidance on overall property and sales related performance goals and expectations.
• Partner with Learning & Development to ensure all direct report associates attend and complete onboarding, on-going, Fair Housing, and annual compliance training.
• Develop and drives strategies to control expenditures, achieve budgeted revenue, and outperform sub-market peers.
• Ensure all purchase decisions, vendor selections, and invoice processing are completed in adherence to the Procurement Policy by all members of the site.
• Contribute to achieving exceptional customer satisfaction by promptly addressing resident concerns.
• Proactively maintain a high-quality living environment for the residents.
• Oversee organization and execution of resident appreciation events and resident engagement activities.
• Oversee the management of the resident renewal program achieving company resident retention goals.
• Walk tour path, shared areas, identified unguided tour apartments, vacants, and made ready apartments to ensure exemplary appearance to prospects and residents.
• Assist at other Windsor Communities as directed by Divisional Manager.
• Perform additional assignments as directed.

Qualifications :

• Bachelor's degree (B. A.) in Business, Finance, Accounting, Marketing, Real Estate, or related field from a four-year college or university
• Candidates must have a minimum of five (5) years of property management experience managing large residential properties within New York City.
• Extensive knowledge of building operations, systems, and NYC rental regulations, with experience managing maintenance programs and capital projects.
• Proven leader with the ability to build high-performing teams, foster trust, delegate effectively, and develop talent while maintaining strong relationships with residents, vendors, and colleagues.

Perks :

• 20% off housing at any Windsor Community!
• Annual vacation and personal time including:
  • 1hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave after one year of employment, 10 paid holidays annually, and up to 3 floating days.
• Medical, dental and vision insurance
• Company matched 401(K)
• Cell phone stipend, $500 bi-annual apparel allowance, tuition assistance & up to $300 annually for fitness reimbursement

For more information, visit: Benefits!

Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates. Start your Windsor career now!

Windsor Communities is dedicated to creating exceptional experiences for both residents and associates.


Join a growing organization that embodies our core values of "Accountable, Inclusive, Energizing and Courageous," Windsor's mission is to create communities where people feel truly cared for. Start your Windsor career now!

Windsor Property Management Company is an Equal Opportunity Employer.

The company participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. Click here for the "Notice of E-Verify Participation" and "Right to Work".