Concierge Assistant - Washington

Concierge Assistant - Washington, United States of America

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital venturesand business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The Concierge Assistant role is an exciting opportunity for a hospitality-minded professional to serve as the face of BCGs Washington, D.C. office. As the first point of contact for clients, visitors, and staff, this highly visible position sets the tone for the overall office experience. Under the supervision of the Operations Director, youll play a key role in creating a warm, professional, and seamless environment by supporting day-to-day operations and delivering thoughtful, high-touch service that reflects BCGs culture and values

Key responsibilities include:

• Greeting and directing visitors to their destination in a professional and courteous manner, offering amenities (e.g., water, restroom)
• Assisting employees and visitors in navigating the space and using the desk reservation system; escorting visitors as needed
• Handling guests individual needs during their visit, including office assignments and other administrative requests
• Monitoring the concierge inbox and request management portal regularly. Processing requests for guest space, conference room reservations, and visitor access.
• Triaging meeting support requests (e.g., catering, IT) and ensuring details are communicated and executed accurately
• Assisting with basic IT requests (e.g., guest Wi-Fi login details)
• Communicating regularly with team members to support projects, manage office space, and assist with internal events; providing backup coverage as necessary
• Printing employee access badges and liaising with building security to ensure seamless entry and audit compliance with BCG security protocols
• Maintaining the visitor guide and providing information to visitors upon arrival
• Arranging car services and validating parking upon request
• Helping maintain the office meeting and events calendar
• Supporting functional teams with large-scale meetings or events, including room management
• Maintaining general cleanliness of the Reception areas
• Assisting with general office projects (e.g., printing and binding) as needed

Youre Good At

• Creating a welcoming, professional environment and delivering exceptional service with a hospitality mindset
• Exercising sound judgment and professionalism, especially when navigating unexpected requests or last-minute changes
• Communicating effectively - both written and verbal - with warmth, clarity, and confidence
• Managing multiple priorities with strong organizational and time management skills
• Maintaining meticulous attention to detail and accuracy in a fast-paced setting
• Collaborating seamlessly with team members and building strong relationships across all levels
• Taking initiative, anticipating needs, and proactively identifying opportunities to enhance the office experience
• Handling sensitive information with a high degree of integrity, discretion, and confidentiality
• Adapting easily to changing priorities and demonstrating flexibility and composure under pressure
• Representing BCGs values through a positive, professional demeanor and a client-first approach

What You'll Bring

• Bachelors degree strongly preferred
• 02 years of experience in administrative support or customer service, ideally in a fast-paced or professional services environment
• Strong service orientation and hospitality mindset
• Excellent communication and organizational skills
• Attention to detail and ability to multitask
• Proficiency in Microsoft Office Suite and willingness to learn new systems
• Ability to work periodic overtime as needed and be in office 5 days a week

Additional info

City: Washington, DC

Additional Information

This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration and networking with our colleagues.

Compensation Information:

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCGs Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.

The base salary range for this role is $55,000-$61,667.

This is an estimated range and specific base salaries within the range depend on factors such as office location, experience, and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.

In addition to your base salary, your total compensation will include a discretionary bonus of up to 12%and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees and their eligible family members.* Thats zero dollars in premiums taken from employee paychecks.

All of our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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