Field Service Engineer

Description


The Field Service Engineer provides installation, preventive maintenance, troubleshooting, repair, and technical support for automated healthcare equipment used in hospitals and healthcare facilities. This customer-facing role is responsible for keeping critical equipment operating reliably through scheduled maintenance, emergency repairs, and technical support while building strong customer relationships.

This position is ideal for someone with an electronics, electromechanical, or military technical background who enjoys solving technical problems, working independently, and providing exceptional customer service.

Key Responsibilities

• Perform preventative maintenance on automated equipment
• Troubleshoot, diagnose, and repair mechanical and electrical system failures
• Perform equipment startup, commissioning, and system configuration
• Respond to emergency service calls and participate in an on-call rotation
• Provide technical support both remotely and onsite
• Train customers on equipment operation and basic maintenance
• Assist customers with replacement parts, consumables, and repair recommendations
• Maintain detailed service reports, work orders, expense reports, and maintenance documentation
• Identify product quality issues and submit quality reports
• Recommend spare parts inventory to improve system uptime
• Communicate technical findings and customer concerns to service management
• Support fellow Field Service Engineers with complex troubleshooting

Must-Have Skills & Experience

• Associate degree in Electronics, Electronic Engineering Technology, vocational training, or equivalent military technical experience
• Ability to read and interpret:
  • Electrical schematics
  • Wiring diagrams
  • Blueprints
• Experience using:
  
  • Multimeters
  • Diagnostic equipment
  • Hand and power tools
• Strong electrical and electromechanical troubleshooting skills
• Excellent customer service and communication skills
• Computer proficiency including Microsoft Windows applications
• Self-motivated with the ability to work independently

Ideal Backgrounds

• Military electronics technicians
• Biomedical equipment technicians
• Field service engineers
• Electronics technicians
• Industrial maintenance technicians
• Automation technicians
• Controls technicians
• Electromechanical technicians
• Medical equipment service technicians

Military specialties that often align well include:

• Navy Electronics Technician (ET)
• Navy Fire Controlman (FC)
• Navy Interior Communications Electrician (IC)
• Army 94 Series Electronics Maintenance
• Air Force Avionics Systems
• Air Force Electrical & Environmental Systems
• Marine Corps Electronics Maintenance
• Coast Guard Electronics Technician