Lead Field Service Engineer

Field Service Engineer – Hardware Emulation Platforms Location: Atlanta, GA Reports to: Field Service Manager, San Jose About the Role Cadence is seeking a Field Service Engineer to support our industry-leading hardware emulation platforms. In this customer‑facing role, you’ll provide hands‑on installation, maintenance, and troubleshooting support at customer sites across the U.S. and internationally. You will primarily support the Atlanta data center, while also covering additional locations throughout the Eastern United States. This role is ideal for a technically strong engineer who enjoys solving complex problems, working with cutting‑edge systems, and building trusted customer relationships. What You’ll Do Act as the primary hardware support contact for assigned customer sites Install, configure, and reconfigure new and existing emulation systems Troubleshoot and repair hardware, firmware, Linux/Unix, and networking issues Proactively identify system risks and implement corrective actions Coordinate replacement parts and schedule maintenance with customers Accurately document service activities, issues, and resolutions Build strong, long‑term customer relationships through proactive support Manage inventory and track hardware assets Collaborate with Field Service and cross‑functional Cadence teams to improve processes and service quality What You’ll Bring BS degree or equivalent and a minimum of 4 years of experience, OR MS degree and a minimum of 2 years of experience Strong written and verbal communication skills Working knowledge of Linux/Unix systems Proven hardware and software troubleshooting experience Strong documentation and organizational skills Ability to lift up to 40 lbs Valid U.S. driver’s license and passport Willingness to travel domestically and internationally, including short‑notice service events Nice to Have Board‑ or system‑level debug and repair experience Hands‑on experience with liquid‑cooled systems Linux shell proficiency (grep, sed, awk, find, etc.) Scripting experience (Python, Perl, Bash, sh, tcsh, csh) Networking experience with routers, switches, and firewalls Strong network troubleshooting skills Training Comprehensive training will be provided to ensure success in the role. Equal Employment Opportunity Policy Cadence is committed to equal employment opportunity throughout all levels of the organization and welcomes applicants of all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class. E‑Verify Cadence participates in the E‑Verify program in certain U.S. locations as required by law. #J-18808-Ljbffr