Remote Manager, 24/7 Hotline Workforce & Service Delivery
Postpartum Support International
Postpartum Support International is seeking a Manager, Workforce Operations and Service Delivery to lead 24/7 hotline staffing, training, and operational performance across the NMMHH. This remote role reports to senior leadership and partners with clinical and services teams to ensure high-quality crisis-informed care. The position emphasizes workforce planning, on-call coverage, and cross-functional training to support diverse populations and expand access to maternal mental health resources. #J-18808-Ljbffr
- ...and maintain the hotline's staffing model.... ...; close gaps and manage backfill. Training & Delivery: Own the Hotline... ...with the Workforce Enablement Specialist. Service Operations: Ensure 24/7 service coverage... ...maintains a fully remote workforce. #J-1...Remote workShift work
- ...the position is entirely remote. PSI additionally operates... ...National Maternal Mental Health Hotline, a 24/7 hotline federally funded... ...the Health Resources and Services Administration (HRSA). The Manager, Workforce Operations and Service Delivery leads workforce management...Remote workWork experience placementInterim roleWork at officeLocal areaImmediate startAll shiftsFlexible hoursShift workNight shiftAfternoon shift
$97.58k - $121.98k
Aurora, IL Workforce Manager, Customer SuccessJoin Sonova as a Workforce... ...forecasted demand, service expectations, employee availability... ...required to support any remote/hybrid employee... ...Assistance Program, including a 24/7 mental-health support hotline, five company-paid...Remote workTemporary workFlexible hours- ...ARORA ENGINEERS, LLC is seeking a Regional Facility Manager to lead facilities services delivery across a defined territory in a remote-based capacity. You will oversee the full lifecycle of service calls, coordinate 24/7 operations, and ensure contract compliance with...Remote workContract work
- ...issues and operates the National Maternal Mental Health Hotline with a fully remote workforce. PSI seeks an Operations Lead to administer nontraditional... ...staffing metrics, own the hotline training program, ensure 24/7 coverage, and monitor staffing with NICE CXOne to align...Remote work
$120.9k - $181.3k
...transforming how legal and professional services operate. By combining... ...Experience team provides 24/7 support across AMER, EMEA, and... ...at rapid speed.The Global CX Workforce Manager will build and own the... ...management."This role is open to remote candidates located in: Arizona...Remote workTemporary workFlexible hoursShift workWeekend work- ...Harvey, a rapidly growing AI‑driven legal services platform, is hiring a Global CX Workforce Manager. You will build and own the workforce‑planning function for our 24/7 global support across AMER, EMEA and APAC, translating growth, launches, and region changes into forecasts...Remote work
- ...American clients to create and manage built environments that... ...the security program for a 24/7 workforce accommodation, manage the safety... ...parking and traffic flows, service deliveries, construction interfaces... ...or business requirements.A remote work model, with Dallas-...Remote workFull timeContract workPart timeFor contractorsLocal areaWork from homeNight shiftAfternoon shift
- ...is seeking a senior service leader to build and operate... ..., and profitable delivery of commissioning... ...field service, warranty, remote support, spare parts,... ...escalation and incident management. Direct 24/7 escalation coverage... .../turns, backlog, and workforce utilization. What...Remote workContract workTemporary workFor contractorsFlexible hours
$119.6k - $199.4k
...partner company, which manages all applications... ...for a Field Service Leader - Defense based... ...align service delivery with customer expectations... ...develop a large workforce of field service... .... This fully remote position combines... ...Resources: Access to a 24/7 nurse-based health...Remote workRelocation$65.59k
...Regular Full-Time Management King of Prussia, PA... ..., Global Service Center: You're... ...and Team Leads in a 24/7/365 service environment... ...to enhance service delivery and strengthen customer... ...to support workforce planning and productivity... ...office and remote work arrangements...Remote workFull timeWork at officeAfternoon shift$80k - $120k
...Potential for Remote Work: ORA_ON_SITE... ...seeking an experienced Service Desk Team... ...daily operations of a 24/7 Service Desk, lead... ...support analysts, and manage contractor... ...outsourced service delivery team, participating... ...historical reporting, workforce management data, and...Remote workFull timeFor contractorsShift workRotating shift$86.6k - $166.2k
...Identity Governance Service Transformation &... ...experience in service management, platform... ...practices, service delivery functions, or customer... ...teams that provide 24/7 incident response... ...role is posted as remote unless you reside... ...culturally diverse workforce. All qualified...Remote workImmediate startFlexible hours- ...Supervisor is responsible for service delivery and employee... ...position operates within a 24/7 contact center... ...Operations, Resource Management, Southern Company leadership... ...staffing, retention, workforce management, and employee... ...in both on-site and remote/work-from-home environments...Remote workHourly payFull timeWork experience placementLocal areaWork from home
- ...Incorporated (JLL) seeks a Regional Maintenance Manager to oversee 5-7 sites with 24x7 coverage... ...KPI-driven results in a national—remote-friendly—team environment. Candidates... ...and experience with contract KPIs and service delivery standards. #J-18808-Ljbffr Jones Lang...Remote jobContract workShift work
$150.2k - $232.78k
...State IT’s Optimized Service Team project, IT... ...enhance service delivery, operational efficiency... ...leading Service Managers, driving... ...Oversee service workforce planning and resource... ...work model with some remote work flexibility.... ...Copyright Information Hotlines #J-18808-Ljbffr Penn...Remote workFull timeFor contractorsWork experience placementWork at office$23 - $27 per hour
..., and text crisis services. The Shift Lead ensures... ..., service delivery questions, and system... ...Quality Assurance Managers to uphold service... ...reimbursement. Fully Remote Supportive... ...alerting Coaches or Workforce Analysts to any critical... ...of HopeLink's 24/7/365 Crisis Services...Remote workHourly payFlexible hoursShift workWeekend workDay shift$168.3k - $187k
...opportunities with us! Job Title Sr Manager, People Systems & Workforce Insights - Remote Requisition Number R8053 Sr... ...Remote (Open) Location Phoenix (Non-Service) Additional Locations Alabama -... ...platform reliability, service delivery, documentation, adoption, and...Remote workHourly payWork experience placementH1bWork from homeFlexible hours- The Bowen Group - VEOCC seeks a Customer Service Supervisor to lead a 24/7 VA hotline support team in a remote, local-virtual setup. You will coach CSRs, manage escalations, and ensure service quality across shifts for veterans and families.Requires 4 years in a call center...Remote jobLocal areaShift work
- ...Humana Government Business is seeking a Workforce Management Professional 2 to serve as a liaison between HGB and Human Resources, ensuring... ...Tracking System, and coordinate with the contingent labor vendor. Remote work is supported, with a 40-hour workweek and benefits that...Remote work
- Roadie is seeking a Workforce Manager to lead real-time operations for its 24/7 Support organization, coordinating forecasting, staffing, and contingency planning... .... You’ll guide staffing decisions by monitoring service levels, occupancy, utilization, and queue metrics,...
- ...highly skilled and engaged workforce. \n Modula’s Values: We... ...are seeking an experienced Service Manager to lead service operations for... ...Preparation and Follow-up, Remote Support, repairs, preventive... ...issues and improve service delivery \n \n Your tasks \n \n...Remote workFull timeWork at officeLocal areaRelocationFlexible hours
- ...Leading workforce planning and performance management, the full-time remote Manager of Workforce Management will oversee staffing, forecasting, and scheduling for... ...term and long-term staffing forecasts that meet service level and operational goals Monitor contact center...Remote workFull timeTemporary workWork at office
- ...Harvey is building a global CX workforce and is seeking a Global CX Workforce Manager to own demand and capacity forecasts... ...staffing while preserving service quality. You will set global scheduling... ...automation affect staffing. This remote role covers the United States....Remote work
- ...Datavant is seeking a Senior Manager, Workforce Planning to own strategic capacity planning for complex service-delivery operations. You will design and operate a scalable planning suite, replacing Excel trackers with automated, connected solutions, and partner with BI...Remote work
- ...Independence Pet Group, via PTZ Pet Insurance, is seeking a Manager of Workforce Management to lead forecasting, scheduling, real-time performance... ...partnering with operations, analytics, and vendor teams. Remote – USA. You will build staffing models, intraday management,...Remote work
- ...CSAA Insurance Group (CSAA IG) seeks a Sr Manager, People Systems & Workforce Insights to lead the technology ecosystem for People and Community, including... ...partner with senior leaders on AI usage and workforce insights. Remote-friendly with national scope. #J-18808-LjbffrRemote work
- ...proactive support and rapid issue resolution. You will build 24/7 coverage, establish on-call rotations, own support SLAs, and collaborate... ...with Engineering and Product to improve outcomes. This remote-first role includes a work-from-home stipend and equipment provision...Remote workWork from home
$150k
...Information Technology Services Division is seeking... ...Specialist to oversee a 24/7 operational... ...Field Technician Unit, Remote and Operations Unit.... ...ideal candidate will manage service delivery across large-scale deployments... ...retaining a diverse workforce and providing a work...Remote workFull timeWork at officeFlexible hours- ...CSAA Insurance Group (CSAA IG) is hiring a Sr Manager, People Systems & Workforce Insights to shape the technology and data landscape for People & Community. This remote role guides Workday, analytics, and employee listening to drive equitable, trusted workforce decisions...Remote work
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