Patient Services Associate

Job Title

This position is located at Chelsea Health Center.

Job Description

The candidate will provide outstanding customer service in a busy, fast-paced office. Quality Improvement and Lean thinking are a priority in our clinic. Must be able to work independently and demonstrate the ability to work under pressure. Must have the ability to develop and maintain relationships with patients, faculty, and staff. We are actively seeking compassionate, enthusiastic and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees. Work collaboratively with all members of the clinic health center team, physicians, registered nurses, medical assistants and clerical staff in the delivery of care to patients and families.

Responsibilities

• Provide outstanding customer service to both internal and external customers.
• Accurately and efficiently schedules patient appointments utilizing Cadence.
• Accurately document any communication from patients and outside customers and forward to appropriate location.
• Manages pre-arrival functions to assure all necessary information has been obtained for clinic visits.
• Serves as a resource for providers and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues.
• Manages admin support inbasket.
• Responds to patient inquiries related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions
• Provide check in and check out duties
• Assists patients with payment questions on the phone or in person.
• Collects payments, co-pays and past due balances at patient check-in or check-out using established department guidelines.
• Reconciles clinic cash collections and credit card transactions daily according to specified clinic standards.
• Ensures completeness of visit information including type of visit, reason for service, charge for service and diagnostic codes for processing professional and facility charges.
• Participates in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.
• Other Duties assigned by lead.

Required Qualifications

• Graduation from high school or an equivalent combination of education and experience

Desired Qualifications

• 1 year of customer service experience
• Working knowledge of MiChart (Cadence and EpicCare)
• Familiarity with medical terminology
• Experience in a healthcare environment
• Experience working within a large, complex health care setting
• Knowledge of University policies and procedures
• Demonstrated record of excellent attendance.
• Exceptional interpersonal skills and ability to work within a team setting.
• Exhibits professional and positive image when interacting with patients, faculty, and staff.
• Ability to communicate effectively.
• Demonstrates active listening, written, verbal and information technology skills

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Work Schedule

Hours for this position : Monday - Friday 8:30 am to 5:30 pm with rotating evening and Saturday clinic.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.