Video Surveillance Operator

Job Description

Job Description

Description:

• Our client is seeking dependable, detail-oriented Surveillance Operators to join their Operations Center in Las Vegas.

• This is a fully onsite, desk-based monitoring role responsible for observing live video surveillance feeds, identifying suspicious or unsafe activity, and responding appropriately through audio intervention and incident escalation.

• Operators monitor multiple properties nationwide using proprietary surveillance technology and coordinate with law enforcement, emergency responders, and property representatives as needed.

• Monitor multiple live video surveillance feeds simultaneously.

• Identify unauthorized, suspicious, or unsafe activity in real time.

• Issue live audio warnings when appropriate.

• Contact law enforcement, first responders, or property contacts for active incidents.

• Create accurate and detailed incident reports.

• Navigate multiple monitors, software applications, and browser tabs concurrently.

• Maintain vigilance and focus throughout the shift.

• Escalate technical concerns to IT support when necessary.

• Adhere to attendance, punctuality, and performance expectations.

Qualifications

• Ability to read, write, and communicate clearly in English.

• Strong verbal communication skills and confidence speaking with law enforcement and property managers.

• Proficient computer skills with the ability to navigate multiple applications and monitors simultaneously.

• Minimum typing speed of 40 WPM.

• Strong attention to detail and situational awareness.

• Ability to remain seated and focused for extended periods.

• Ability to work in a high-volume, fast-paced environment.

• Reliable attendance and punctuality.

• Must be available to work weekends.

• Must be able to successfully complete mandatory training requirements.

• Fast-paced Operations Center

• Multi-monitor workstation environment

• Heavy computer usage throughout the shift

• Climate-controlled office setting

• Structured schedules with limited flexibility

• Communication platforms include Microsoft applications and Google Workspace tools

• Occasional overtime may occur

• Candidates with experience in the following areas are highly preferred:

  • Call center operations

  • Dispatching or emergency communications

  • Surveillance monitoring

  • Loss prevention

  • Fast-paced operations environments

  • Video gaming or other multi-screen environments requiring quick reactions and multitasking

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.

Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities

Company Description

Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities