Supervisor-Total Rewards

Description

The Supervisor-Total Rewards is responsible for overseeing and administering key components of WaterOne's total rewards strategy, including payroll, compensation, retirement benefits, and health and wellness programs, along with HRIS administration. Providing leadership, guidance, and development for team members within the Total Rewards function, this role ensures high levels of customer service and responsiveness to employees. With a focus on delivering competitive and sustainable compensation and benefits programs that support employee well-being and other organizational goals, this position is responsible for identifying opportunities for process improvements and operational efficiencies.


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervises the administration of health and wellness programs, including employee medical, dental, vision, life, and disability insurance. Partners with brokers and vendors to evaluate plan performance and recommend improvements. Supports open enrollment planning, execution, and employee communication. Promotes wellness initiatives that enhance employee engagement and health outcomes.
• Supervises the administration of WaterOne's retirement programs, which include defined benefit and defined contribution options, ensuring compliance with applicable laws and regulations. Coordinates with plan providers, auditors, and consultants. Places emphasis on employee education and communication regarding retirement benefits and retirement-readiness.
• Supervises and ensures accurate and timely processing of payroll in compliance with federal, state, and local regulations. Maintains and improves timekeeping and payroll processes, controls, and system functionality. Ensures proper internal controls by reviewing payroll processes for compliance with separation of duties. Supports quarter and year-end processes like reconciliations and W-2 processing. Ensures timely and effective communication to employees regarding payroll and timekeeping processes, deadlines, and changes, including clear guidance on policies and regulatory requirements and how they impact employees.
• Provides oversight for the administration of leave of absence programs, including FMLA, ADA, and other federal, state, and organizational leave policies, ensuring compliance and consistency. Partners with HR Business Partners, Managers, and third-party administrators in the coordination of leave cases, tracking leave usage, and supporting timely communication with employees and their management regarding eligibility, documentation, and return-to-work processes.
• Under the leadership of the Manager-Human Resources, supports the design, maintenance, and administration of WaterOne's compensation programs including the development of salary structures and analyzing internal equity to ensure fair and consistent pay practices. Maintains accurate compensation data and documentation, ensures compliance with applicable laws and regulations, and provides reporting and analysis to inform organizational decision-making.
• Coordinates the annual compensation planning cycle.
• Partners with HR leadership and managers on compensation decisions, including offers, promotions, and other adjustments.
• Conducts market pricing and benchmarking to ensure competitive and equitable pay practices. Coordinates participation in compensation surveys.
• Acts as project lead for a Total Compensation Study (typically every five years) by leading a consultant selection process, partnering with an external compensation consultant, coordinating data collection, facilitating stakeholder input, and supporting implementation of study recommendations.
• Partners with identified peers in the Legal & Audit and the Finance divisions to exchange best practices, seek guidance when needed, and ensure our payroll, compensation, and benefits programs remain compliant with regulatory requirements and aligned with organizational policies and expectations.
• Administers and maintains the HRIS in partnership with the Information Technology team to ensure system functionality, data integrity, and security. Coordinates system updates, enhancements, and integrations, including testing and implementation of new features. Troubleshoots system issues and work with IT and vendors to resolve errors and improve performance. Ensures accurate data management and reporting particularly across payroll, compensation, and benefits modules.
• Oversees the development, maintenance, and continuous improvement of HR standard operating procedures (SOPs), partnering with subject matter experts to ensure accuracy, consistency, and alignment with current practices and compliance requirements.
• Supports HR programs and employee communications aimed at creating a positive work environment and promoting employee engagement. Serve as brand ambassador at various events, such as career fairs, recruiting events, networking events, HR professional organizations, etc. May be required to represent WaterOne at special events and attend meetings outside regular work hours and location.
• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. Attends meetings and seminars to stay current on employment related issues, particularly in the areas of responsibility.
• Leads and/or participates in special HR and organizational projects, as assigned.
• Assigns work schedules and tasks to team members; in collaboration with department manager, determines and communicates team goals and priorities. Focused on immediate, daily needs/tasks of the team operations.
• Formulates and implements tactical work plan. Establishes procedures and oversees team workflows to ensure efficient quality outcomes. Gathers and submits performance reports and metrics.
• Ensures work performance of team, provides timely performance feedback and coaching, and if necessary, recommends and enforces corrective actions.
• Completes and performs annual employee performance evaluations and makes recommendations for employee training and development. May deliver training, ensures skill development among direct reports.
• Conducts interviews and evaluates talent for hire in accordance with WaterOne interview standards. Provides input into hiring decisions for team members.
• Performs or oversees other leadership and administrative duties such as timesheet approvals, time off requests, training authorizations, and other recordkeeping tasks.
• Participates in department strategic planning and goal setting to align with the division and organizational strategic plan.
• Builds relationships with employees and inspires and motivates employees to help them succeed. Promotes a positive and inclusive work environment that fosters a sense of belonging.
• Makes decisions based on organization and team policy.
• Addresses inquiries and complaints from stakeholders of team services.
• Recommends process and workflow improvements, adopts and implements process changes.

Other Duties

• Serves as a backup to manager or other HR staff, as requested.
• Supports other HR staff members to help balance workloads and in situations of employee absence.
• Perform other job duties as assigned.

Customer Service Commitment

WaterOne employees shall continuously strive to meet or exceed the expectations of both their internal and external customers. Questions and concerns shall be acknowledged on the same day whenever possible, but no later than the next business day. Issues shall be resolved as promptly as possible, with the goal of maximizing customer satisfaction.

Supervisory Responsibility

• Senior HR Generalists
• Payroll/HR Specialist

Required Education & Experience

• Bachelor's degree in Human Resources, Business Administration, Health and Wellness Management, Finance, or another related discipline.

• Six years of combined experience in benefits administration, compensation, payroll, and/or HRIS administration.

• Three years of benefits administration experience.

Required Knowledge Skills & Abilities

• In-depth knowledge of benefits administration, compensation practices, and employment regulations.
• Ability to design, refine, and streamline business processes.
• Continuous improvement and HR operational excellence knowledge.
• Proficiency with HR and Payroll systems.
• Strong planning and organizational skills with attention to detail and accuracy.
• Ability to analyze data and provide actionable insights.
• High ethical standards and the proven ability to maintain confidentiality.
• Ability to handle multiple priorities concurrently, meet deadlines, work collaboratively, be a good problem solver, and exercise good judgment.
• Excellent written and verbal communication skills, effective listening skills, and effective presentation skills with an ability to tailor based on organizational level.
• Strong proficiency with Microsoft Office applications including Word, Excel, Outlook, and PowerPoint.
• Ability to interact effectively with all employees of WaterOne, as well as Board members, applicants, vendors, and other customers and stakeholders. Excellent interpersonal skills.
• Ability to comply with goals and objectives, meet deadlines, and handle a variety of responsibilities with minimal supervision.
• Ability to successfully complete a pre-employment drug screening and background verification in accordance with WaterOne standards.

Preferred Qualifications

• Three years of supervisory experience that includes some experience with employee performance reviews and coaching and managerial administrative tasks like timekeeping approvals.

• Professional HR, Compensation, or Benefits certification, such as one or more of the following: CCP, CBP, CEBS, PHR, SPHR, SHRM-CP, or SHRM-SCP.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may occasionally lift/or move up to 5 pounds occasionally and 10 pounds rarely. This position would rarely require the toleration of noise levels that are generally minimal but may be excessive for brief periods of time (hearing protection is provided).

The employee must be able to remain in a stationary, standing and/or sitting positions for up to several hours a day. They must be able to constantly operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer. They must also be able to move from one location to another. The employee must possess specific vision abilities required for this job including close vision, distance vision, color vision, depth perception, ability to distinguish colors, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment for this position is a typical office setting. Employees will be expected to work in a professional office environment that includes tasks performed at a desk, using standard office equipment such as computers, phones, printers, and filing systems. The noise level in the office work environment is usually minimal except when less frequently working the field or production environment.


WaterOne provides a total compensation package that includes:

• Competitive base pay
• Medical, dental, vision, life, AD&D, and LTD insurance
• Flexible spending account
• Company funded Cash Balance Plan
• Company match Defined Contribution Plan
• Comprehensive wellness program
• Educational assistance program
• A variety of other benefit programs and activities

Equal Opportunity Employer

WaterOne is an equal opportunity employer and upholds a non-discrimination policy. We prohibit discrimination on the basis of race, national origin, gender, sexual orientation, religion, disability, age, military status, or marital status in making employment and business decisions. We also prohibit harassment and retaliation in the workplace and in our dealings with the public. We encourage and welcome diversity of backgrounds in our workforce. WaterOne complies with the Immigration Reform and Control Act (IRCA).

Complete job description is available upon request and will be provided during the selection process.