Front Desk Supervisor

Front Desk SupervisorThe Front Desk Supervisor coordinates and oversees the daily operations of the front desk team to ensure efficient patient flow and exceptional customer service. This role combines administrative expertise with leadership responsibilities, including supervising front desk staff, managing scheduling accuracy, and resolving escalated patient concerns. The Front Desk Lead ensures compliance with healthcare regulations, maintains high standards of professionalism, and collaborates with clinical and administrative teams to optimize practice operations.ResponsibilitiesCoordinates administrative activities of front desk teamCoordinates patient flow between front desk and clinical operationsOversees efficient and accurate demographic collections, audit team member activity for re-training and education opportunities.Oversees End of Day Closing process and Time of Service collections; troubleshoot daily cash reconciliation and posting issuesCoordinates and submits orders for office supply needsMonitors and audits retail sales and product inventoryOversees and maintains facility compliance standards.Coordinates and ensures all medical records requests received from patient, medical office, or other entity are completed in a timely and efficient mannerCoordinates & assign staffs scheduling for daily needsOversees, monitors, and works the appointment rescheduling queue timelyMonitors and completes the process for appointment recalls and reminders as set by the individual practice SOP.Oversees the training and onboarding of new front desk team members and associatesCollaborates with human resources and office manager(s) on annual performance/merit reviews, performance growth/goals, and disciplinary actions for assigned team members.Leads daily huddle and regularly scheduled team meetingsContributes to doctor schedule template creation and updatesAll duties of a Front Desk Lead & Associate are maintained under the Supervisor title and expectations for completion remain the same. The Front Desk Supervisor is still responsible for working in a patient-facing capacity.Greet patients warmly and verify appointment details.Collect necessary documentation including ID, Insurance Cards, referral forms, etc.Book, confirm, and reschedule appointmentsVerify insurance eligibility and benefit coverage for all in-office visits, procedures, and testsCollect co-payments and outstanding balances; calculate patient's financial responsibility and communicate to patient; document in practice management system.Explain billing proceduresResponsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.Assist with preparation of patient charts prior to clinic as neededAnswer phones and respond to inquiriesRelay messages between patients and clinical staffMaintain protected health information in accordance with HIPPA/PHI guidelinesHandle paperwork such as consent forms and HIPAA complianceInteracts with all internal and external customers in a caring and respectful manner.Accept deliveries of packages, mail, or other supplies from outside vendorsMaintain a clean, organized, and welcoming reception area for all patients and visitors.Provide clear information about services, wait time, and policiesAddress patient concerns professionally and respectfully.Photocopy and fax records and forms according to established policies and procedures.Maintains patient confidentiality.Contributes to the team effort by completing additional tasks/projects as neededQualificationsHigh School Diploma or the equivalent years related experience requiredMinimum of 2 year medical office experienceNextech/ICP experience strongly preferredStrong reliability with good attendance and punctuality.Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.Key SkillsStrong interpersonal and communication skillsAttention to detail for accurate data entry and insurance verification; strong organizational skillsIntermediate/Advanced understanding of healthcare insurance payors and programsAbility to multitask in a fast-paced environmentFamiliarity with healthcare regulations (HIPAA, privacy laws)Basic math and cash handlingCompany BenefitsWe offer a competitive benefits package to our employees:MedicalDentalVision401k w/ MatchHSA/FSATelemedicineGenerous PTO PackageWe also offer the following benefits for FREE:Employee Discounts and PerksEmployee Assistance ProgramGroup Life/AD&DShort Term Disability InsuranceLong Term Disability InsuranceEyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. EyeSouth Partners